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Forum Discussion
File Explorer Hangs through Quick Access Recent Files
I have recently purchased a new HP computer with Windows 10 and installed my standard office software including DropBox (v53.4.67). As soon as I installed DropBox, and started to do work I experiencedproblems with File Explorer. When I clicked on File Explorer on the Task Bar, File Explorer opened without showing any folders or files and displayed "Working on it." File Explorer hangs and the only solution is to close the window. My work around was to right click on File Explorer and get to File Explorer without going to Quick Access. If you click on Quick Access - File Explorer hangs. The only way to get File Explorer to work is to go to Quick Access Options and clear File Explorer history. Through trial and error, I discovered I can keep DropBox working and File Explorer, but I have to deselect the "Show recently used files in Quick access."
About a month ago I bought a Dell desktop and installed DropBox and had the same problem. (One of the reasons I returned the Dell was I thought the computer was this File Explorer problem.) Since I am having this same problem with a brand new HP, this is clearly a reoccurring problem with DropBox. I have used DropBox at work for years and never had a problem. I never had this problem with my old computer, so it seems to be something related to a new computer and a new install of DropBox. Any help or suggestions would be appreciated. I can live with arrangements, but would prefer to have the convenience that Quick Access provides. Thanks.
Thanks for the report Bob2019 - I've passed all of your comments to your existing ticket and I'd advise to take it from there as this isn't affecting a lot of users and is probably a device specific issue. The best way to handle such queries is through our Official Channels as we'd need additional information to troubleshoot further.
While we're at it, have you by any chance tried any of my previous suggestions?
- Mark
Super User II
It isnt something I have ever seen at all CB65.
Have you tried the offline installer from www.dropbox.com/downloading?I tried the reinstall of Dropbox and had the same issue. Thanks for the suggestion. Hopefully someone will figure out the problem.
- Walter
Dropbox Staff
Hey there CB65 & hendo42 - sorry to hear about this issue with your Windows' File Explorer.
As a first step, could you please try a clean, advanced re-install of our software using our offline installer and let me know if this persists?
Moreover, would you mind sharing a screenshot of the error message you get ( if any)?
Thank you in advance for your cooperation on this one.
I was having the same issue with explorer hanging when accessing the Dropbox files on my hard Drive. I had recently installed iCloud Drive to my system, and the problem started occurring. I uninstalled iCloud and the problem resolved.
FYI. I do no have icloud on my system, nor did I have it on my computer when I initially experienced this problem. My only solution has been to remove the Quick Access Files options from the File Explorer settings. Ever since I removed the Quick Access Files option, I have not had the problem. I still have the Quick Access Folders option. This is my work around and have been able to use DropBox without any problems since then. Not sure there is an ultimate fix. Good luck.
I have a recurring issue where Windows explorer will hang on the Dropbox folder - the folder window opens, no files displayed, & Windows says 'Working on it...' Closing the window causes Explorer to crash.
The OS is Windows 10 Education. This has been occurring on multiple PCs for many months. I have reimaged the PCs to no lasting result. It will work fine for a few days or weeks, then not.
It generally requires deleting & reinstalling Dropbox (resynching 700GB on a s-l-o-w connection).
I am desperate to find a solution, or I will have to move to Google Drive, or (shudder) OneDrive.
- MarkSecond time I've seen the exact same post on here this weekend, I'm merging the threads together to keep everything in one place,
However, to help can you log a ticket at www.dropbox.com/support and reference the thread URL that this will be on?
Once thats done you can track at http://dropbox.zendesk.com
