You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Unipenguin's avatar
Unipenguin
Explorer | Level 4
11 months ago

External backup doesn't show on Android App

Howdy!  I just noticed that while I have access to my PC backup in the Dropbox app on my phone, the backup for my external drive is not shown or accessible in the app. It shows up fine online, and th...
  • Jay's avatar
    Jay
    11 months ago

    Hi Unipenguin, it is no longer possible to access your backups from any device, other than the Dropbox Backup page

     

    In this case, you shouldn't be able to access the PC backup from the Dropbox mobile app, so this most likely isn't intentional, and may be corrected to the current version in the future.

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!