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Forum Discussion
Dropbox will not start on my M2 MacBook Air
The reason is that Dropbox asks for permission to access my old MacBook Pro root (user) folder, with a name like qzmbp, whereas the root (user) folder on my M2 Air is qzmpa.
Strangely it has no problem on my Mac mini (qzmini).
How can I fix this???
Thanks for the log, could you try the steps in this thread to resolve the issue on your device?
NOTE that I can get Dropbox to install by creating an empty fake HOME (user folder) \qzmbp, and it then creates the Dropbox folder in \qzmba\dropbox (and users\qzmbp remains empty).
BUT when I try to update Dropbox "to work on the latest version of macOS" (I am on Ventura latest BTW), I get the "Dropbox cannot start" error message and the following log (hopefully the relevant part):
HOME: '/Users/qzmba'
appdata: '/Users/qzmbp/.dropbox/instance1'
real_path='/Users/qzmbp/.dropbox/instance1'
mode=0o40700 uid=501 gid=80
parent mode=0o40755 uid=501 gid=80
dropbox_path: '/Users/qzmba/Library/CloudStorage/Dropbox'
real_path='/Users/qzmba/Library/CloudStorage/Dropbox'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
mode=0o100755 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
not found
parent not found
tempdir: '/var/folders/76/x2_n5zx54rn5b21jhz25t3qc0000gn/T'
real_path='/private/var/folders/76/x2_n5zx54rn5b21jhz25t3qc0000gn/T'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
Traceback (most recent call last):
File "dropbox/client/main.pyc", line 803, in wrapper
File "dropbox/client/main.pyc", line 6289, in finish_dropbox_boot
File "dropbox/client/message_queue.pyc", line 306, in _wrapped
File "dropbox/client/main.pyc", line 5816, in _init_components_for_account
File "dropbox/client/main.pyc", line 5740, in create_sync_engine
File "dropbox/sync_engine_boundary/factory.pyc", line 225, in make_sync_engine
File "dropbox/sync_engine/nucleus/classic_client/sync_engine.pyc", line 244, in __init__
File "dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.pyc", line 322, in __init__
File "dropbox/client/gandalf/legacy.pyc", line 296, in add_on_changed_callback
File "dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.pyc", line 473, in _update_feature_configs
File "dropbox/sync_engine/nucleus/classic_client/modern_client/modern_thin_client.pyc", line 286, in UpdateFeatureConfigForFswRules
File "dropbox/sync_engine/nucleus/thin_client/fp_client.pyc", line 236, in __getattr__
dropbox.sync_engine.nucleus.thin_client.exceptions.NucleusConnectionTimeoutError: Nucleus clients are not running. Connection error: Error Domain=com.dropbox.fileprovider.error Code=5 "(null)" UserInfo={NSUnderlyingError=0x600000700510 {Error Domain=NSCocoaErrorDomain Code=4099 "Error while sending fetchServicesForItemID:allowRestrictedSources:completionHandler:" UserInfo={NSDebugDescription=Error while sending fetchServicesForItemID:allowRestrictedSources:completionHandler:, NSUnderlyingError=0x600000700480 {Error Domain=NSCocoaErrorDomain Code=4099 "The connection from pid 1199 on anonymousListener or serviceListener was invalidated from this process." UserInfo={NSDebugDescription=The connection from pid 1199 on anonymousListener or serviceListener was invalidated from this process.}}}}}- Jay
Dropbox Staff
Thanks for the log, could you try the steps in this thread to resolve the issue on your device?
- Jay
Hi sharsprague, the information above only works if the user changed the name of their home folder. Have you done the same on your machine?
No. I have not changed the name of the home folder. Can you please provide instructions for doing so? Thanks!
- Megan
Awesome, thanks for your speedy response sharsprague!
Is it possible that you're syncing locally more than 300K files, which is the soft limit of the desktop app? Do you use selective sync for any of your folders?
Also, have you excluded the possibility of your ISP, antivirus or firewall being the culprit of this?
Hi,
The folder I am syncing locally contains ~4700 files, well below the soft limit of the desktop app, and yes, I do use selective sync for my folders. I have also excluded the possibility of my ISP, antivirus or firewall being the culprit of this. I have DB running smoothly on another machine and have been a user for many years. Please advise on what I can do to get it working on my new machine.
Thanks
- Hannah
Hey sharsprague, just to confirm, do you currently only have one folder in your Dropbox folder that's syncing to your Dropbox, which contains ~4700 files and no other folders?
