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Forum Discussion
Dropbox will not start on my M2 MacBook Air
The reason is that Dropbox asks for permission to access my old MacBook Pro root (user) folder, with a name like qzmbp, whereas the root (user) folder on my M2 Air is qzmpa. Strangely it has no p...
Thanks for the log, could you try the steps in this thread to resolve the issue on your device?
Hi,
The folder I am syncing locally contains ~4700 files, well below the soft limit of the desktop app, and yes, I do use selective sync for my folders. I have also excluded the possibility of my ISP, antivirus or firewall being the culprit of this. I have DB running smoothly on another machine and have been a user for many years. Please advise on what I can do to get it working on my new machine.
Thanks
Hannah
Dropbox Staff
Dropbox StaffHey sharsprague, just to confirm, do you currently only have one folder in your Dropbox folder that's syncing to your Dropbox, which contains ~4700 files and no other folders?
There are multiple sub-folders within the DB folder.
- Nancy
Hey sharsprague, I hope it's OK to jump in here.
Can you please clarify when this issue started exactly on your device? Did you install the Dropbox update for MacOS perhaps, right before this occurred?
Hi,
This is a brand new computer and migrated from the old machine using Mac OSX Migration Assistant app. DB continues to work just fine on the original machine, but has yet to work on the new M2 Macbook Air (described above). Did not install the update, but when I as unable to use DB, I did re-install as described above.
