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Forum Discussion

FunwickC's avatar
FunwickC
Explorer | Level 3
2 years ago

Dropbox will not start on my M2 MacBook Air

The reason is that Dropbox asks for permission to access my old MacBook Pro root (user) folder, with a name like qzmbp, whereas the root (user) folder on my M2 Air is qzmpa.   Strangely it has no p...
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  • Jay's avatar
    Jay
    2 years ago

    Thanks for the log, could you try the steps in this thread to resolve the issue on your device?

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Awesome, thanks for your speedy response sharsprague! 

 

Is it possible that you're syncing locally more than 300K files, which is the soft limit of the desktop app? Do you use selective sync for any of your folders?

 

Also, have you excluded the possibility of your ISP, antivirus or firewall being the culprit of this?

  • sharsprague's avatar
    sharsprague
    Explorer | Level 3
    2 years ago

     

    Hi,

    The folder I am syncing locally contains ~4700 files, well below the soft limit of the desktop app, and yes, I do use selective sync for my folders. I have also excluded the possibility of my ISP, antivirus or firewall being the culprit of this. I have DB running smoothly on another machine and have been a user for many years. Please advise on what I can do to get it working on my new machine. 

     

    Thanks

     
    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hey sharsprague, just to confirm, do you currently only have one folder in your Dropbox folder that's syncing to your Dropbox, which contains ~4700 files and no other folders?

      • sharsprague's avatar
        sharsprague
        Explorer | Level 3
        2 years ago

        There are multiple sub-folders within the DB folder.

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