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Forum Discussion
Dropbox will not start on my M2 MacBook Air
The reason is that Dropbox asks for permission to access my old MacBook Pro root (user) folder, with a name like qzmbp, whereas the root (user) folder on my M2 Air is qzmpa. Strangely it has no p...
Thanks for the log, could you try the steps in this thread to resolve the issue on your device?
Jay
Dropbox Staff
Dropbox StaffHi FunwickC, thanks for bringing this to our attention.
In order to make sure this is the case, do you get an error message when the app loads?
Does it give you an error log via a blue link?
If so, copying and pasting this info here will help me to assist further!
NOTE that I can get Dropbox to install by creating an empty fake HOME (user folder) \qzmbp, and it then creates the Dropbox folder in \qzmba\dropbox (and users\qzmbp remains empty).
BUT when I try to update Dropbox "to work on the latest version of macOS" (I am on Ventura latest BTW), I get the "Dropbox cannot start" error message and the following log (hopefully the relevant part):
HOME: '/Users/qzmba'
appdata: '/Users/qzmbp/.dropbox/instance1'
real_path='/Users/qzmbp/.dropbox/instance1'
mode=0o40700 uid=501 gid=80
parent mode=0o40755 uid=501 gid=80
dropbox_path: '/Users/qzmba/Library/CloudStorage/Dropbox'
real_path='/Users/qzmba/Library/CloudStorage/Dropbox'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
mode=0o100755 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
not found
parent not found
tempdir: '/var/folders/76/x2_n5zx54rn5b21jhz25t3qc0000gn/T'
real_path='/private/var/folders/76/x2_n5zx54rn5b21jhz25t3qc0000gn/T'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
Traceback (most recent call last):
File "dropbox/client/main.pyc", line 803, in wrapper
File "dropbox/client/main.pyc", line 6289, in finish_dropbox_boot
File "dropbox/client/message_queue.pyc", line 306, in _wrapped
File "dropbox/client/main.pyc", line 5816, in _init_components_for_account
File "dropbox/client/main.pyc", line 5740, in create_sync_engine
File "dropbox/sync_engine_boundary/factory.pyc", line 225, in make_sync_engine
File "dropbox/sync_engine/nucleus/classic_client/sync_engine.pyc", line 244, in __init__
File "dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.pyc", line 322, in __init__
File "dropbox/client/gandalf/legacy.pyc", line 296, in add_on_changed_callback
File "dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.pyc", line 473, in _update_feature_configs
File "dropbox/sync_engine/nucleus/classic_client/modern_client/modern_thin_client.pyc", line 286, in UpdateFeatureConfigForFswRules
File "dropbox/sync_engine/nucleus/thin_client/fp_client.pyc", line 236, in __getattr__
dropbox.sync_engine.nucleus.thin_client.exceptions.NucleusConnectionTimeoutError: Nucleus clients are not running. Connection error: Error Domain=com.dropbox.fileprovider.error Code=5 "(null)" UserInfo={NSUnderlyingError=0x600000700510 {Error Domain=NSCocoaErrorDomain Code=4099 "Error while sending fetchServicesForItemID:allowRestrictedSources:completionHandler:" UserInfo={NSDebugDescription=Error while sending fetchServicesForItemID:allowRestrictedSources:completionHandler:, NSUnderlyingError=0x600000700480 {Error Domain=NSCocoaErrorDomain Code=4099 "The connection from pid 1199 on anonymousListener or serviceListener was invalidated from this process." UserInfo={NSDebugDescription=The connection from pid 1199 on anonymousListener or serviceListener was invalidated from this process.}}}}}- Jay
Thanks for the log, could you try the steps in this thread to resolve the issue on your device?
