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Forum Discussion
Dropbox will not start on my M2 MacBook Air
The reason is that Dropbox asks for permission to access my old MacBook Pro root (user) folder, with a name like qzmbp, whereas the root (user) folder on my M2 Air is qzmpa. Strangely it has no p...
Thanks for the log, could you try the steps in this thread to resolve the issue on your device?
Megan
Dropbox Staff
Dropbox StaffAwesome, thanks for your speedy response sharsprague!
Is it possible that you're syncing locally more than 300K files, which is the soft limit of the desktop app? Do you use selective sync for any of your folders?
Also, have you excluded the possibility of your ISP, antivirus or firewall being the culprit of this?
Hi,
The folder I am syncing locally contains ~4700 files, well below the soft limit of the desktop app, and yes, I do use selective sync for my folders. I have also excluded the possibility of my ISP, antivirus or firewall being the culprit of this. I have DB running smoothly on another machine and have been a user for many years. Please advise on what I can do to get it working on my new machine.
Thanks
- Hannah
Hey sharsprague, just to confirm, do you currently only have one folder in your Dropbox folder that's syncing to your Dropbox, which contains ~4700 files and no other folders?
There are multiple sub-folders within the DB folder.
- Nancy
Hey sharsprague, I hope it's OK to jump in here.
Can you please clarify when this issue started exactly on your device? Did you install the Dropbox update for MacOS perhaps, right before this occurred?
