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Forum Discussion

RomainT's avatar
RomainT
Helpful | Level 5
4 years ago

Dropbox passwords extensions (both for Firefox and Chrome) can't find desktop app on Windows

 Today the browsers extensions (both for Firefox and Chrome) stopped detecting the desktop app on my Windows computer (on my Mac it's working as expected).

 

I reinstalled both the desktop app (version 1.2.40) and the extensions, rebooted the computer, but the extensions still can't find the desktop app.

 

It was working find yesterday. Any idea?

 

Thanks!

Desktop
Dropbox Passwords
Setting up the apps
Windows
  • RomainT's avatar
    RomainT
    4 years ago

    Hi,

     

    I solved the problem by uninstalling Dropbox Passwords then reinstalled it.

    Apparently, the "reinstall" option of the executable is not enough (maybe because it doesn't enforce a reconnection).

    I still don't know why this bug happened all of a sudden, but here is how I fixed it.

     

    Thanks for the help anyway. 🙂

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    4 years ago
    Hi RomainT, thanks for posting today!

    In order to look into this matter in more detail, could you contact the support team directly using this link?

    Once you get a ticket ID from the automated response, please let me know the number here so I can locate it in our system!
    • RomainT's avatar
      RomainT
      Helpful | Level 5
      4 years ago

      Hi,

       

      I solved the problem by uninstalling Dropbox Passwords then reinstalled it.

      Apparently, the "reinstall" option of the executable is not enough (maybe because it doesn't enforce a reconnection).

      I still don't know why this bug happened all of a sudden, but here is how I fixed it.

       

      Thanks for the help anyway. 🙂

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        4 years ago
        Glad to hear you were able to resolve this matter, RomainT.

        If you need any further assistance, please let me know. Enjoy your week ahead!

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