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Forum Discussion

Graphclipping's avatar
Graphclipping
Helpful | Level 6
6 years ago

Dropbox offline & online Desktop install problem win 10 (64)

I have a problem several times that when i setup win10 64 bit first 1 day contunie running

my pc as well with desktop Dropbox apps. After  1 day suddenly the Desktop Dropbox

apps running stop, there are no work like share link, file share from Desktop Dropbox apps. Also nothing enable icon my exploler like attach. After then when i download offline installer and decide to install its little bit time showing start install but 3/4 seceond its automatically disappear. What's problme please fix it information.

Desktop
Setting up the apps
  • Graphclipping's avatar
    Graphclipping
    6 years ago

    Hello Dropbox Team

    Some How I installed an antivirus then my problem solved. Great recommendation.
     
    Wtih Best Regards
    Mizan
  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    6 years ago

    Hey there Graphclipping - sorry to hear you're having issues with installing our application on your computer (correct me if I got this wrong).

    At first, can you let me know if you've hard-rebooted your computer to see if this persists?

    In addition, can you try the offline installer of our latest stable version (found here: https://www.dropbox.com/downloading?build=75.4.142&plat=win&type=full) and let me know how it goes? If you get an error somewhere along the way, please forward me a screenshot so I can get a better understanding of the matter at hand.

    While you're at it, please make sure that there's no antivirus, firewall or even VPN/proxy setting that might be interefering. 

    Let me know the results!

    • Graphclipping's avatar
      Graphclipping
      Helpful | Level 6
      6 years ago

      Hello Dropbox Team

      Some How I installed an antivirus then my problem solved. Great recommendation.
       
      Wtih Best Regards
      Mizan
  • Graphclipping's avatar
    Graphclipping
    Helpful | Level 6
    5 years ago
    Hi Dropbox support team
    Thank you. Somehow I face a problem that Files Sharing places a problem when the 
    client sends me files into the shared folder I didn't get to find any more files.
    Please fix this problem.
    Thanks
    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      5 years ago

      Hi there Graphclipping; long time no see!

       

      Can you please provide some additional information so I can advise further?

       

      For example, do both of you see those files on our website? Could it be that there's an incompatible character in their names that might be causing issues?

       

      Let me know what you find!

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