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Forum Discussion
DropBox Installer doesn't launch
Hi there,
I am trying to install the dropbox app on my Mac, but whilst the .dmg file is downloaded, when I double-click on it it wouldn't launch.
A bit of context : I have upgraded my computer ...
Could you try a new OS profile and let me know if you're able to install our desktop app there then MarjoLacherez?
[This thread is now closed by moderators due to inactivity. If you’re experiencing a similar behavior, feel free to start a new discussion in the Ask a Question section here.]
Hello Walter,
Thank you very much for your reply.
I saw today that the issue has been resolved. Nevertheless, I have downloaded the .dmg, but it still wouldn't launch.
I am admin on my computer, it is my personal one and I have previously downloaded and installed the DropBox app without any problems.
Finally, I could grant Dropbox Complete Access to Disk if only I had the DropBox app on my computer ?
Best wishes,
Walter
Dropbox Staff
Dropbox StaffCould you try a new OS profile and let me know if you're able to install our desktop app there then MarjoLacherez?
[This thread is now closed by moderators due to inactivity. If you’re experiencing a similar behavior, feel free to start a new discussion in the Ask a Question section here.]
Hello Walter
Thank you very much, I went on a different profile and it helped to have a clear desktop 🙂
The dropbox installer didn't launch by itself, but I noticed it appeared as a disk on my desktop. And that was it !
I have access to my and my team's documents, like I used to !
Thank you very much for your help 🙂
Marjorie
Had the same issue with the DropboxInstaller.dmg file. It downloaded, but didn't launch when I tried opening it.
Then figured out it was recognised as a disk image and visible in my locations in finder. Works fine now!Thanks, this was a great clue. The .dmg doesn't behave as expected as it auto-mounts as a disk image on the desktop.
- WalterNo worries, Marjorie. I'm glad I could help!
See you around the Community and have a lovely weekend! - I was having the same problem. After double clicking the installer I expected the usual application icon and application folder to appear, where I can drag the icon to the folder to install it.
That is not what happened however, the dropbox installer appears on the desktop as a disk image but the installation process required me to double click the disk image icon to start the installation.
