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Forum Discussion

TrudyD1474's avatar
TrudyD1474
Explorer | Level 4
2 years ago

Dropbox Icon not working. Doesn't show preferences or any other topics

Recently I wanted to modify the files I'm syncing to my hard drive.  I have a laptop with Windows 11.  I've been adjusting my display because I have vision difficulties.  I've taken the display back to the suggested sizes.  When  I open the Dropbox Icon it cuts off the top selection bar.  All I see is the latest activity.  I try different display sizes and where it cuts off is different.  I can't move the box at all to try to see more of it.  So now I can no longer control the sync.   HELP!!!!

Desktop
GUI
Setting up the apps
  • Jay's avatar
    Jay
    2 years ago

    Hi TrudyD1474, thanks for bringing this to our attention.

     

    It's possible that putting the display at a specific resolution or zoom could result in the Dropbox desktop application not appearing as it would normally.

     

    Could you try using Ctrl+Click on the Dropbox icon in the system tray itself? This will get you to the preferences for the app.

     

    Keep me updated with any progress!

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi TrudyD1474, thanks for bringing this to our attention.

     

    It's possible that putting the display at a specific resolution or zoom could result in the Dropbox desktop application not appearing as it would normally.

     

    Could you try using Ctrl+Click on the Dropbox icon in the system tray itself? This will get you to the preferences for the app.

     

    Keep me updated with any progress!

    • jbhelicon's avatar
      jbhelicon
      Explorer | Level 3
      2 years ago

      No icon showing on Win11.

      Ctrl click does not bring up preferences

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey jbhelicon, sorry to hear about this.

     

    Could you try installing the desktop app from this page and let us know if the issue persists? 

     

    • jbhelicon's avatar
      jbhelicon
      Explorer | Level 3
      2 years ago

      Hi Walter

      Maybe i'm missing something fundamental.
      Installed the new DBox version from the page. Can't see how to give u a version #.

      Ctrl-Click brings up the image below.
      Looks nothing like my Win 10 version. "..."  brings up Options and Properties that don't show a mechanism to selectively sync as far as i can see.

      Am i even vaguely in the right place?

       

       

      • Rich's avatar
        Rich
        Icon for Super User II rankSuper User II
        2 years ago
        jbhelicon wrote:

        Looks nothing like my Win 10 version. "..."  brings up Options and Properties that don't show a mechanism to selectively sync as far as i can see.

        What icon are you clicking on? You need to click on the Dropbox icon in your system tray on your taskbar (near the clock).

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