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Forum Discussion

yzf125's avatar
yzf125
Helpful | Level 6
7 years ago

Dropbox icon greyed out says updating account for weeks now

Can someone help me. Dropbox is not working and is grayed out saying, updating account. but its been this way for weeks now, I also can not acces my files on the web by selecting the web icon ? But this all works on my other computer with same specs.

desktop
Setting up the apps
  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago
    Hi there, if you can’t access the account on the web, as well as the app not connecting, then there is a possibility that a proxy, VPN, firewall, security software, or even ISP/router issues that could be restricting traffic to the following Dropbox domains.
     
    I’d recommend checking these out, and the suggestions in the following article segment.
     
    Hope this helps!
  • yzf125's avatar
    yzf125
    Helpful | Level 6
    7 years ago

    I can access through the web by going directly to dropbox site, just not with the app on my computer when I try and select the globe icon in the app nothing happens, I can only click on the gear icon and folder location.

      • yzf125's avatar
        yzf125
        Helpful | Level 6
        7 years ago

        I have done the uninstall and reinstalled. Now when I try to sign in the screen just sits there grayout with the icon spinning and if I click on the dropbox icon " thats also grayed out" it says dropbox is starting but nothing ever happens it will just sit there like that ?? 

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