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Simran97's avatar
Simran97
Helpful | Level 6
12 months ago

Dropbox desktop app not logging in - MacBook

I recently joined Dropbox and am able to use the web version without any problem However, the desktop app doesn't seem to be working on my MacBook at all. It keeps trying to log in, and the loadin...
Account Access
Desktop
Mac
  • Simran97's avatar
    Simran97
    12 months ago

    Hi Andrea, 

     

    I have figured out on how to resolve this issue and the app now seems to be working fine on my laptop.
    All you would have to do is
    1. Uninstall your Dropbox application
    2. Ask your Admin to remove your account from the business team and transfer all your files to their account.
    3. Once that is done, let them have you added back to the team. You would get an email saying the person has invited you to a folder on dropbox.
    4. Download the app through the steps that it take you through.

    Let me know if this worked for you as well.

Andrea_sa's avatar
Andrea_sa
Explorer | Level 4

Hi everybody, I have exactly the same problem. Has there been a fix yet? 

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
12 months ago

Hi Andrea_sa, have you tried contacting the support team to investigate this in more detail? 

  • Andrea_sa's avatar
    Andrea_sa
    Explorer | Level 4
    12 months ago

    yes, waiting for their replay. It smells like a bug with the Macos system 

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