You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

charlesaperrone's avatar
charlesaperrone
New member | Level 1
4 hours ago

Cannot log into original account

Decades ago I opened an account at work, most times I save as any doc. it will still go there. BUT I cannot log into that account, as it does not show up as an option when I click on Log In, nor can I type in manually, as DB sends me to a Sign Up for a new account page. I have a second account, which is the only one DB will show when I go to Log In. But what I save is going to the first account! Frustrating. I need a work around.

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    charlesaperrone wrote:

    Decades ago I opened an account at work, most times I save as any doc. it will still go there. BUT I cannot log into that account ...

    When was the last time you signed in to that account?

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!