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Sadsyndrome's avatar
Sadsyndrome
Explorer | Level 3
8 months ago

Dropbox app running slow on Samsung S21 Android 13

hello. I am a long time user of basic DB. has been brilliant, easy to use and very quick. Last couple of days it is running like a dog. e.g Click on a folder takes 25secs to display, if at all, or cli...
Android
Dropbox Basic
Mobile
Sadsyndrome's avatar
Sadsyndrome
Explorer | Level 3
thanks for responding. I have removed cache and data and reinstalled. Seemed OK but then I clicked on a folder and took 25 seconds to show listing. Also clicking on Home menu also didn't show content. I deleted data and the Keepass2 app, rebooted and issue still persisted? Very strange.
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
8 months ago

Thanks for the update here, Sadsyndrome!

 

Hmm, does your phone's storage have at least 500 MB of free space, so that the app can work correctly?

 

Also, do you have the same issue on a different WiFi or when connected through mobile data?

  • Sadsyndrome's avatar
    Sadsyndrome
    Explorer | Level 3
    8 months ago

    Thanks again for such fast reply.

    I have updated phone same issue. Rebooted router same issue.

    I  already tried mobile data and I THINK that the issue goes away? As I mentioned in my first post it does appear to be network related, but no issue with DB  on iPad though, and on my phone no issues with anything other than DB?

    I currently have wireshark running on a raspberry Pi to see if I can see anything.

    This is really weird, especially as nothing else appears to be suffering?  any other reports of DB android network wifi issues?

    • Sadsyndrome's avatar
      Sadsyndrome
      Explorer | Level 3
      8 months ago

      Oh sorry 19.5GB free storage and 2.8GB free memory:)

      • Sadsyndrome's avatar
        Sadsyndrome
        Explorer | Level 3
        8 months ago

        Just thought I’d update this. I encountered the issue again and went to switch phone to mobile data but WiFi was  already off as I had forgotten to switch it back on since last test! So the issue does occur on mobile after all!

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      8 months ago

      Hey Sadsyndrome, do you notice this lag when you take specific actions, or with every single action inside your account?

      • Sadsyndrome's avatar
        Sadsyndrome
        Explorer | Level 3
        8 months ago
        it is literally when clicking on a folder sometimes nothing is returned. The list of the folder eventually appears (I counted 25 seconds) other times I go back click on it again and the listing then appears. I've never had this in all the years I've used it. At the moment it hasn't ever completely stopped working just ad-hoc delay/ hanging. The file contents do seem to be retrieved ok once the folder list is eventually displayed. I haven't really tested the file content retrieval much to be honest, I'm just focusing on getting the folder list details back.

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