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Sloop's avatar
Sloop
Explorer | Level 4
2 years ago

Can't install Dropbox on Win10

Hi,

every time i try to install Dropbox, i can't pass the point where i had to enter the security code. Every code send to my phone does not work. Every time it says that an error occured. 

Has anybody a sollution for this problem?

Desktop
Install
Setting up the apps
Windows
  • Walter's avatar
    Walter
    2 years ago

    Hey Sloop, sorry to jump in here, but could you try the offline installer from this page and let us know if this persists? 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Thanks for posting this here, Sloop!

     

    Do you mind sending over a screenshot of the prompt you keep receiving, so that I may have a visual? Just make sure no personal info (like your email address) is showing, before posting it here. 

     

    Let me know when you’re ready.

    • Sloop's avatar
      Sloop
      Explorer | Level 4
      2 years ago

      Hi Nancy, 

      will upload a Screenshot tomorrow. Tried it with the code three times today and now i am getting no code anymore. Seems that there is a limit of codes per day.

      • Sloop's avatar
        Sloop
        Explorer | Level 4
        2 years ago

        Attached the error message after adding the code and pressing ok:

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