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Forum Discussion
Can't access PAPER from my laptop
Since late May 2024, I’ve been unable to access my Dropbox PAPER account from my laptop (a MacBook Pro), though I can read and edit from my iPad and iPhone.
But on my laptop I get a message (see screenshot below) saying that I’ve signed out and must sign back in.
I requested help from Google (see below), thinking it was a login/password issue. I wrote:
“When I try to launch PAPER to continue work on a document, I get a message that I've SIGNED OUT and must SIGN BACK IN. But when I try to sign in again, I get another message saying there have been TOO MANY REDIRECTS, and that I need to CLEAR COOKIES and/or my Browser Cache. I cleared some cookies, and I had already cleared my Browser Cache 3 days ago, on Sun 5/26.
I am following instructions but my problem is not being solved. PLEASE HELP!”
Their response was to tell me that question has been posted to the “Google Chrome Community”. and most questions get a reply within 24 hours. I’d get an email notification when that happened, I was told . BUT I NEVER GOT ANYTHING.
This happened 3 months ago in late May 2024— today, I just tried again to access my PAPER account and the same thing happened, with the same message .
Note, I had already cleared my cookies on May 26 (3 days before the problem arose), so I really don’t think that is the issue.
Please can you help me with this issue?
maralina
PS: I use the free version (DROPBOX Basic) — signed up for Dropbox on 11/20/13.
And I set up my PAPER account on 6/19/18.
The total space on my free version of Dropbox is 5.75 GB. I am currently using 4.37 GB of that
My laptop is a Macbook Pro running on Mac OS Mojave (10.14.6)
Hi Mark,
The version of Chrome that I'm using is (I think):
Version 116.0.5845.187 (Official Build) (x86_64)My computer is running on Mac OS Mojave v. 10.14.6
You didn't ask, but it's a MacBook Pro (15 inch, mid-2012).
Hope Ive given enough info to help me figure this out...
I attach a screenshot of the Google Chrome info:- Mark
Super User II
They do help thanks!
I suspect, unfortunately, that as the error from Chrome itself says your version of the OS and Chrome is too old to work with the site.
Dropbox only states it works on new and supported versions of browsers - however Chrome 116 was released in August 2023 and so is very old and insecure now I'm afraid.
