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sepide's avatar
sepide
New member | Level 2
2 years ago

Cannot log in to Dropbox anymore

Hi there,

 

Since migrating to a new Mac (via Time Machine) I can no longer log in to Dropbox in the Mac app. I put my username and password, then type in the code sent to me by email, and it fails without giving any meaningful error code. I've tried this multiple times, and the result is the same. Basically, I can't use Dropbox anymore until this is solved.

Account Access
Desktop
Error Messages
Mac
Setting up the apps
  • Nancy's avatar
    Nancy
    2 years ago

    Hi sepide, and thanks for posting here today. 

     

    Have you, by any chance, tried to reinstall the Dropbox app on your device? If yes, does that seem to make any difference?

     

    Let me know, and we’ll take it from there.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi sepide, and thanks for posting here today. 

     

    Have you, by any chance, tried to reinstall the Dropbox app on your device? If yes, does that seem to make any difference?

     

    Let me know, and we’ll take it from there.

    • sepide's avatar
      sepide
      New member | Level 2
      2 years ago

      Thanks for the tip. Reinstalling the app solved the issue.

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        I’m glad I could help! 

         

        I’ll be around the Community, if you need something else.

    • Colin C.16's avatar
      Colin C.16
      Helpful | Level 5
      2 years ago

      I have a similar issue. My Mac's drive has just been replaced and alone of all the logins only the Dropbox app has failed, it's fine in Chrome. My phone is not affected and I've tried a password reset using the email address shown on my phone but have not received a p/w reset email [and I've looked in Spam!].

      I've tried a reinstall but just as before I'm told my email or p/w is wrong. My browser also logged in to dropboxforum.com with no trouble,

      I thought I'd change my p/w on my phone, but AFAICS I can change my name, but not my email address or p/w and it seems the same in Chrome.

      If I can't access files on my Mac I guess I'll just move everything to iCloud and close the account.

      Hope you guys can help, CC

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hey Colin C.16, sorry to hear you're having issues with this.

         

        Could you send us a screenshot of the exact error you're getting so that we can have a visual too?

         

        If you happen to be on the Basic plan, have you ensured that you have no more than 3 devices connected to your account as you might be hitting the device limit? 

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