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chirvasitua's avatar
chirvasitua
Helpful | Level 6
3 years ago

blocked on Firefox 98

I am on Linux 64-bit, running Ubuntu 20.04 with Firefox 98. The issue I'm seeing is that all attempts to log in to Dropbox.com result in this message:

 

Your browser appears to be blocking dropboxcaptcha.com, which is required for authentication. To resolve this issue, please update any anti-virus or ad-blocking software settings to allow connections to dropboxcaptcha.com.
 
I promise this is not an addon/cookie issue: I have made a clean install of the browser, deleted all of its data in the process, etc., to no effect. There is no "anti-virus or ad-blocking software" running on this machine when I make these attempts. 
 
I can log in fine on Chromium. 
Account Access
Desktop
Error Messages
Setting up the apps
Web
  • chirvasitua's avatar
    chirvasitua
    3 years ago

    Actually, an additional round of cookie deletion seems to have fixed the issue. So I believe I am all set.

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago
    Hey there chirvasitua, sorry to hear you're having issues with this.

    Can you please try a private browsing window without any extensions or plugins running and let us know if you notice any difference? 

    Thanks!

     
    • chirvasitua's avatar
      chirvasitua
      Helpful | Level 6
      3 years ago

      Actually, an additional round of cookie deletion seems to have fixed the issue. So I believe I am all set.

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago
        Glad to hear that chirvasitua

        See you around the Community and have a lovely week ahead!

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