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chadknudson's avatar
chadknudson
New member | Level 2
8 months ago

Why is my quota shows as 2 GB when I have 10 GB in total?

Why am I getting a message that I'm out of storage space when I'm not?  I'm using 6.6gb, but when I go to my account in the lower left it says I'm on a 2gb account.  However, if I look in the upper right, it says I'm using 6.6gb of 10gb.  I thought I have a 10gb account so not sure why I'm getting these messages about storage space?

Quota
Storage space
  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    8 months ago

    Hi chadknudson, thanks for bringing this to our attention.

     

    Could you attach a screenshot showing this message that you're seeing?

     

    This will help me to assist further!

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        8 months ago

        Thanks for the images. It doesn't state that your account is over quota, only that it is close to the limit. It's possible that you might have a shared folder that grew too large at one point, or new files were added.

         

        Provided that you're under quota according to this page, you don't need to make any changes.

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