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Forum Discussion

chadknudson's avatar
chadknudson
New member | Level 2
8 months ago

Why is my quota shows as 2 GB when I have 10 GB in total?

Why am I getting a message that I'm out of storage space when I'm not?  I'm using 6.6gb, but when I go to my account in the lower left it says I'm on a 2gb account.  However, if I look in the upper r...
Quota
Storage space
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
8 months ago

Hi chadknudson, thanks for bringing this to our attention.

 

Could you attach a screenshot showing this message that you're seeing?

 

This will help me to assist further!

  • chadknudson's avatar
    chadknudson
    New member | Level 2
    8 months ago

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      8 months ago

      Thanks for the images. It doesn't state that your account is over quota, only that it is close to the limit. It's possible that you might have a shared folder that grew too large at one point, or new files were added.

       

      Provided that you're under quota according to this page, you don't need to make any changes.

      • chadknudson's avatar
        chadknudson
        New member | Level 2
        8 months ago

        No I was never over, but I saw somewhere else that me available space is 2gb, but then elsewhere it shows 10gb.  What is the correct amount?

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