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Forum Discussion

insanemoe's avatar
insanemoe
Explorer | Level 4
2 years ago

Referral Bonus Disappeared

 

I had various Bonuses from referrals since 2011 or so.
I've earned around 14Gb just in referrals + my Basic 2Gb, and I recently subscribed to a short Trial but after it ended,

it all disappeared and I am now back to 2Gb.

Can you help me get back the storage I had?
Thank you,          

 

 

Referrals
Storage space
  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey insanemoe, thanks for using Dropbox and welcome to the Community!
     

    Space earned through referrals is permanent and won't be removed if you upgrade and/or downgrade your account. Could you have a look at your plan tab and let us know what's reported there in regards to your quota? 

     

    Thanks!

    • insanemoe's avatar
      insanemoe
      Explorer | Level 4
      2 years ago

      Here are a couple of screenshots that show that I have earned (17,75GB) but it doesn't show on my account anymore.
      so I had to take a plan because I was down to 2GB and got the alert to make some more space.

        

       

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hi @insanemoe, thanks for the screenshot!

         

        On the top, right part of the page in the first screenshot the total referral quota shown there is 32GB.  

         

        What do you see when you click "view more earned space"?

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