We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

MikeRuth's avatar
MikeRuth
Explorer | Level 4
8 months ago

Over qouta and no idea why-or how

I have attached a screen shot of my clients DB. it indicates she has 32Gigs of data yet there are no files or folders in it. I have deleted the trash permanently. As you can see there are just two fi...
Quota
Storage space
  • Jay's avatar
    Jay
    8 months ago

    Hi MikeRuth, thanks for posting today!

     

    It's likely that they have used up their quota on a backup, which can be viewed on this page.

     

    Could you let me know if this is the case for their account?

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
8 months ago

Hi MikeRuth, thanks for posting today!

 

It's likely that they have used up their quota on a backup, which can be viewed on this page.

 

Could you let me know if this is the case for their account?

  • MikeRuth's avatar
    MikeRuth
    Explorer | Level 4
    8 months ago

    Yup that is exactly what happened. Two things I question, I didn't see a link in the app to the backup and the most important question, how the heck does this happen when in fact a free account is only allowed 2Gb of storage. 

    Irregardless we are back in business with the account cleaned up, thank you.  

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      8 months ago

      The app wouldn't direct you to the backup, as it's only visible from the site.

       

      Regarding your second question, when you setup a backup, the app tries to backup the selected folders, regardless if your account has the quota for them. Once it reaches the limit, it'll generate the message about quota.

      • MikeRuth's avatar
        MikeRuth
        Explorer | Level 4
        8 months ago

        Thank you but I do trust that you saw in my post it was 32 GB. Does not make sense to me that the program would allow a backup if it's more than 2GB on a free account. 

        I actually do have a thought it's a monetary ploy in their marketing.

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!