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Forum Discussion

ggtello's avatar
ggtello
Helpful | Level 6
2 years ago

No additional space on Business Advanced

Dear community, I'm here to advice that the support have been denying us additional space for two weeks, first telling us that there was a momentary problem, then that we had made a request before...
dropbox business
Quota
Storage space
miloatsale's avatar
miloatsale
Helpful | Level 5

I didn't know that so many people, including myself, are facing this problem. It is extremely frustrating because their claim of providing unlimited space is DEFINITELY FALSE advertising.

 

 

A month ago, they informed me that I was being rationed to 10TB per week. I was shocked and asked them why, to which they replied that their engineers made that decision. Now, in August, they are only allowing me to expand my space by 1TB for the entire month. This is highly unfriendly to businesses and their decisions are jeopardizing my business operations that rely on sufficient storage.

 

 

Where can we collectively address this false advertising and broken promise? As paying clients, we honestly don't expect the cheapest service, but we do expect fair treatment and reliable services.

yossarian82's avatar
yossarian82
Helpful | Level 6
2 years ago
It seems that there are no "Space packs" although some people from support told the contrary. This is the answer that I got today:
"I was able to get back with our team regarding the space packs you were informed about, and it appears that we do not offer space packs for you to purchase."
We're still in a limbo without any clue on what's going on. They still state that Advanced users should have as much space as needed and even though it's technically right we don't know the initial storage allotment (3tb maybe?)
  • Shamrock22's avatar
    Shamrock22
    Helpful | Level 7
    2 years ago

    Dropbox Inc-share is still climbing. 

    They for sure have the money now to buy new disks 😉

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