We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here. 

Forum Discussion

Melancho's avatar
Melancho
New member | Level 1
20 hours ago

I can't access someone else's folder due to lack of space?

I get a message to join a folder of an association.
When I click on that I get the message that I don't have enough space while I only use 1.94 GB of my 6.75 GB.
I keep getting the message to upgrade to more space.......

My available space is 6,75 GB but that doesn't matter because it's the map of someone else!

If I click on "Lid worden van map" I get message below................

 

Who knows the solution for that............

  • Melancho wrote:

    My available space is 6,75 GB but that doesn't matter because it's the map of someone else!

    It does matter, actually. When you accept a shared folder, you receive your own copy of that folder in your account, so you need to have enough available space in your account before you can accept that folder.

    If you only need view access to the folder, ask the owner to send you a shared link instead. You'll be able to view and download the content without impacting your own account.

    If you need edit access to the folder, then you'll need to upgrade for more space before you can accept it.

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    Melancho wrote:

    My available space is 6,75 GB but that doesn't matter because it's the map of someone else!

    It does matter, actually. When you accept a shared folder, you receive your own copy of that folder in your account, so you need to have enough available space in your account before you can accept that folder.

    If you only need view access to the folder, ask the owner to send you a shared link instead. You'll be able to view and download the content without impacting your own account.

    If you need edit access to the folder, then you'll need to upgrade for more space before you can accept it.

  • Melancho's avatar
    Melancho
    New member | Level 1

    I want to remove something in my message but it looks as impossible.............🙄

    Sorry, I could solve it I see and have done that.

  • Melancho's avatar
    Melancho
    New member | Level 1

    Thank you very much Rich for your answer!

    But what a stupid construction is that, it's only for to get extra money for dropbox......🙄

    • Rich's avatar
      Rich
      Icon for Super User II rankSuper User II

      It's actually in place to prevent people from stacking accounts to gain unlimited space.

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!