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Forum Discussion

dr18's avatar
dr18
Explorer | Level 4
2 months ago

I have deleted all of my Dropbox files and my account is still over-quota. How come?

I have deleted all my files online and on my desktop and yet I am still over capacity. Is this normal?

Delete
Storage space
  • Nancy's avatar
    Nancy
    2 months ago

    Welcome to the Community, dr18.

     

    Besides deleting your files, did you also check your Backups page online? Are there any backups there that are still taking up space? 

     

    If not, please send me a screenshot of what you see here.

     

    Let me know what you find.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    2 months ago

    Welcome to the Community, dr18.

     

    Besides deleting your files, did you also check your Backups page online? Are there any backups there that are still taking up space? 

     

    If not, please send me a screenshot of what you see here.

     

    Let me know what you find.

    • dr18's avatar
      dr18
      Explorer | Level 4
      2 months ago

      Hi Nancy

      Thank you this worked well.

      Much appreciated

      Fon

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