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New member | Level 2

7 years ago

Solved

How to free up space in your Dropbox account

I've unshared many folders, permanently deleted lots of files but dropbox still reports that it is full. How can I free up space? I've already followed dropbox instructions with no results

Rich
7 years ago
Permanently deleting files isn't needed to clear space. Simply deleting them is enough. Files in the Deleted Files section do not count against your storage quota.

If Dropbox is saying your account is full, then it's still full. You need to remove enough files to bring your account back below your quota before that message will go away. It could be that you're still a member of a large share that just keeps filling your account as you make more room.

You can verify your storage usage on your Account page. It will show you a breakdown of what's using your storage (regular files, shared files, etc.), which hat may help you identify files that you can remove to free up some more space.

Mark
Super User II
7 years ago
As well as unsharing you also need to delete the files. Basically if you can see things at www.dropbox.com/home they use your quota.

Deleted files use no space so permanently deleting makes no difference.
- Stephen Allen
  Explorer | Level 4
  4 years ago
  I'm new to this. I set up a Dropbox account, and the first message I see tells me that my Dropbox is full. How? I didn't do anything to put files into a folder. So, where are these files, and how do I get rid of them to start again?
  - Megan
    Dropbox Staff
    4 years ago
    Hey Stephen Allen, I hope you're having a great Friday!
    
    You can verify your storage usage on your Account page. It will show you a breakdown of what's using your storage (regular files, shared files, etc.).
    
    Could it be that you're a member of a large shared folder that just keeps filling your account?
    
    Let me know more on this!
Rich
Super User II
7 years ago
Permanently deleting files isn't needed to clear space. Simply deleting them is enough. Files in the Deleted Files section do not count against your storage quota.

If Dropbox is saying your account is full, then it's still full. You need to remove enough files to bring your account back below your quota before that message will go away. It could be that you're still a member of a large share that just keeps filling your account as you make more room.

You can verify your storage usage on your Account page. It will show you a breakdown of what's using your storage (regular files, shared files, etc.), which hat may help you identify files that you can remove to free up some more space.
- Jcaskey
  New member | Level 2
  7 years ago
  Deleting very large files didn't free up any space acording to my Dropbox message. My box still shows the same data as before I deleted them. Help please.
  - Mark
    Super User II
    7 years ago
    If you deleted them from your computer have you given the account time to sync back to a green tick and thus update the online account?
- Flow9
  Helpful | Level 5
  7 years ago
  What you mean by Files in the Deleted Files section do not count against your storage quota?
  - Mark
    Super User II
    7 years ago
    Once a file is deleted and you can no longer see it at www.dropbox.com/home Dropbox saves a version of that file for 30 days. Those files no longer count against your quota.
    
    They obviously do, however, if you restore them.
- JMTrudell13
  New member | Level 2
  6 years ago
  I know I have files and folders in my DropBox but it shows up as empty. How do I clear out folders and files if I can't see them? Is DropBox forcing me to upgrade to see the files to delete them and go below my quota? I don't want to upgrade I just want to delete files and folders.
  - Lusil
    Dropbox Staff
    6 years ago
    Hey there JMTrudell13,
    
    You can check if you have any private or shared content taking up space and how much of your storage is available from your Plan tab.
    
    You can also see your deleted files from your deleted files tab and removed shared folders from your Sharing tab.
    
    Finally, please remember that permanently removing already deleted files doesn't free up storage as deleted files and folders don't take up space in your account.
    
    If you see any discrepancy or you have any other questions, please don't hesitate to give me a nudge and I'll make sure to get back to you as soon as possible. Thanks!
Norah
Dropbox Staff
7 years ago

Hey John W.87, welcome to Dropbox Community!

I ran a small search on my end and I was able to locate your open request on our system which is being handled by a higher level of Support.

Feel free to let me know if you have any further inquiries!
Matthew78
New member | Level 2
7 years ago
If you have Dropbox on your desktop/computer, copy the files onto your computer and then delete them from Dropbox. That way you will still have saved whatever files you copied and then they will be out of your Dropbox account. I suggest looking at what files are older and that you do not access frequently.
- StevejMusicman
  New member | Level 2
  5 years ago
  I've been trying to transfer DropBox files back to my computer desktop--so I don't accidentally lose them before I delete them from DropBox. But it's not working. How can I transfer those files?
  - Lusil
    Dropbox Staff
    5 years ago
    Hey StevejMusicman, thanks for posting your question here.
    
    Just to make sure that we're on the same page, are you trying to download these files to your device so that you have a local copy of them?
peyman200
New member | Level 2
5 years ago
Great!
TT UTE
New member | Level 2
5 years ago
i have a paid subscription, been saying its getting full over the last few weeks, so I deleted a heap of gear yesterday, estimate 1 third of capacity now this morning its saying sycing has stoped until you upgrade. It appears that its trying to con you into upgrading.
- Tim B.4
  Helpful | Level 5
  5 years ago
  Of course is
  - TT UTE
    New member | Level 2
    5 years ago
    how do I talk to somebody? I really cant affort to be let down:(
Maricica
Explorer | Level 4
5 years ago
How can I free up spece?Thank you!
- Tim B.4
  Helpful | Level 5
  5 years ago
  I finally gave up and just created a new account copied the 500MB of files I needed into it and left the old account sit dormant. If they make it this hard it is merely a ploy to try to get you to sign spend $120.....
  - TT UTE
    New member | Level 2
    5 years ago
    not sure what to do now:(, Ive paid for 12mths in may20, cleared over a third of gear out of the box and now its saying its not syncing. And now try and talk to someone:(:(. can someone give me a phone number to call?
spj2
New member | Level 2
5 years ago
I have paid (and charged) to expand my drop box but it has not accepted pictures sent to me
What do I do?
Sharingsus
Explorer | Level 4
5 years ago
Hi, if your space is still full maybe you should start a new account. :slight_smile: This way you will get 2 GB again for free.
I hope I could help you.
johnloren
New member | Level 2
5 years ago
try to clear cache and cookies of your browser may be it's occurring due to cookies and cache.

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!

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Basically if you can see things at www.dropbox.com/home they use your quota.

Deleted files use no space so permanently deleting makes no difference.","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":12,"postTime":"2018-05-10T07:00:09.886-07:00","lastPublishTime":"2018-05-10T07:00:09.886-07:00","metrics":{"__typename":"MessageMetrics","views":130499},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001015/message:275788/message:275794","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwzfDUyOjF8aW50LDUxNTU2NSw1MTU1NjU","node":{"__ref":"ForumReplyMessage:message:515565"}}]},"customFields":[],"editFrozen":false,"body@stringLength":"299","rawBody":"As well as unsharing you also need to delete the files. Basically if you can see things at www.dropbox.com/home they use your quota.

Deleted files use no space so permanently deleting makes no difference.","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:275794_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:515565":{"__typename":"ModerationData","id":"moderation_data:515565","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"AssociatedImage:{\"url\":\"https://www.dropboxforum.com/t5/s/mxpez29397/images/cmstMjYtZVNRZzFo\"}":{"__typename":"AssociatedImage","url":"https://www.dropboxforum.com/t5/s/mxpez29397/images/cmstMjYtZVNRZzFo","height":17,"width":20,"mimeType":"image/png"},"Rank:rank:26":{"__typename":"Rank","id":"rank:26","position":5,"name":"Dropbox Staff","color":"0061FE","icon":{"__ref":"AssociatedImage:{\"url\":\"https://www.dropboxforum.com/t5/s/mxpez29397/images/cmstMjYtZVNRZzFo\"}"},"rankStyle":"TEXT"},"User:user:1148275":{"__typename":"User","id":"user:1148275","uid":1148275,"login":"Megan","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2019-05-22T13:20:35.546-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/images/dS0xMTQ4Mjc1LTI1ODQ5aURDMDdCRUZFNTNCQTg3OTY"},"rank":{"__ref":"Rank:rank:26"},"entityType":"USER","eventPath":"community:mxpez29397/user:1148275"},"ForumReplyMessage:message:515565":{"__typename":"ForumReplyMessage","uid":515565,"id":"message:515565","revisionNum":1,"author":{"__ref":"User:user:1435533"},"readOnly":false,"repliesCount":1,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001015"},"parent":{"__ref":"ForumReplyMessage:message:275794"},"conversation":{"__ref":"Conversation:conversation:275788"},"subject":"Re: How to free up space in your Dropbox account","moderationData":{"__ref":"ModerationData:moderation_data:515565"},"body":"

I'm new to this. I set up a Dropbox account, and the first message I see tells me that my Dropbox is full. How? I didn't do anything to put files into a folder. So, where are these files, and how do I get rid of them to start again?

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"postTime":"2021-04-23T11:26:44.375-07:00","lastPublishTime":"2021-04-23T11:26:44.375-07:00","metrics":{"__typename":"MessageMetrics","views":2235},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001015/message:275788/message:515565","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwxfDUyOjF8aW50LDUxNTU2OCw1MTU1Njg","node":{"__ref":"ForumReplyMessage:message:515568"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"editFrozen":false,"body@stringLength":"252","rawBody":"

Hey Stephen Allen, I hope you're having a great Friday!

You can verify your storage usage on your Account page. It will show you a breakdown of what's using your storage (regular files, shared files, etc.).

Could it be that you're a member of a large shared folder that just keeps filling your account?

Let me know more on this!

Hey , I hope you're having a great Friday!

You can verify your storage usage on your Account page. It will show you a breakdown of what's using your storage (regular files, shared files, etc.).

Could it be that you're a member of a large shared folder that just keeps filling your account?

Let me know more on this!

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Permanently deleting files isn't needed to clear space. Simply deleting them is enough. Files in the Deleted Files section do not count against your storage quota.

If Dropbox is saying your account is full, then it's still full. You need to remove enough files to bring your account back below your quota before that message will go away. It could be that you're still a member of a large share that just keeps filling your account as you make more room.

You can verify your storage usage on your Account page. It will show you a breakdown of what's using your storage (regular files, shared files, etc.), which hat may help you identify files that you can remove to free up some more space.

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Permanently deleting files isn't needed to clear space. Simply deleting them is enough. Files in the Deleted Files section do not count against your storage quota.

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Deleting very large files didn't free up any space acording to my Dropbox message. My box still shows the same data as before I deleted them. Help please.

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Deleting very large files didn't free up any space acording to my Dropbox message. My box still shows the same data as before I deleted them. Help please.

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How to free up space in your Dropbox account","moderationData":{"__ref":"ModerationData:moderation_data:283975"},"body":"If you deleted them from your computer have you given the account time to sync back to a green tick and thus update the online 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quota?","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:283985_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:283991":{"__typename":"ModerationData","id":"moderation_data:283991","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:283991":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:1972"},"id":"message:283991","revisionNum":1,"uid":283991,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001015"},"parent":{"__ref":"ForumReplyMessage:message:283985"},"conversation":{"__ref":"Conversation:conversation:275788"},"subject":"Re: 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Those files no longer count against your quota.

They obviously do, however, if you restore them.","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"repliesCount":10,"postTime":"2018-07-10T14:13:01.567-07:00","lastPublishTime":"2018-07-10T14:13:01.567-07:00","metrics":{"__typename":"MessageMetrics","views":129611},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001015/message:275788/message:283991","readOnly":false,"editFrozen":false,"body@stringLength":"318","rawBody":"Once a file is deleted and you can no longer see it at www.dropbox.com/home Dropbox saves a version of that file for 30 days. Those files no longer count against your quota.

They obviously do, however, if you restore them. ","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:283991_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[]},"User:user:1201468":{"__typename":"User","id":"user:1201468","uid":1201468,"login":"JMTrudell13","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2019-08-27T08:05:39.585-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":null},"rank":{"__ref":"Rank:rank:47"},"entityType":"USER","eventPath":"community:mxpez29397/user:1201468"},"ModerationData:moderation_data:362558":{"__typename":"ModerationData","id":"moderation_data:362558","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"User:user:651930":{"__typename":"User","id":"user:651930","uid":651930,"login":"Lusil","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2018-04-02T05:31:17.880-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/images/dS02NTE5MzAtNjExNWk0QzY0RjlCRDFDOTIwNENB"},"rank":{"__ref":"Rank:rank:26"},"entityType":"USER","eventPath":"community:mxpez29397/user:651930"},"ForumReplyMessage:message:362558":{"__typename":"ForumReplyMessage","uid":362558,"id":"message:362558","revisionNum":1,"author":{"__ref":"User:user:1201468"},"readOnly":false,"repliesCount":2,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001015"},"parent":{"__ref":"AcceptedSolutionMessage:message:275795"},"conversation":{"__ref":"Conversation:conversation:275788"},"subject":"Re: How to free up space in your Dropbox account","moderationData":{"__ref":"ModerationData:moderation_data:362558"},"body":"

I know I have files and folders in my DropBox but it shows up as empty. How do I clear out folders and files if I can't see them? Is DropBox forcing me to upgrade to see the files to delete them and go below my quota? I don't want to upgrade I just want to delete files and folders.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":1,"postTime":"2019-08-29T20:24:13.813-07:00","lastPublishTime":"2019-08-29T20:24:13.813-07:00","metrics":{"__typename":"MessageMetrics","views":8301},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001015/message:275788/message:362558","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwxfDUyOjF8aW50LDM2MjU2MywzNjI1NjM","node":{"__ref":"ForumReplyMessage:message:362563"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"editFrozen":false,"body@stringLength":"289","rawBody":"

Hey there JMTrudell13,

You can check if you have any private or shared content taking up space and how much of your storage is available from your Plan tab.

You can also see your deleted files from your deleted files tab and removed shared folders from your Sharing tab.

Finally, please remember that permanently removing already deleted files doesn't free up storage as deleted files and folders don't take up space in your account.

If you see any discrepancy or you have any other questions, please don't hesitate to give me a nudge and I'll make sure to get back to you as soon as possible. Thanks!

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"218","kudosSumWeight":0,"repliesCount":1,"postTime":"2019-08-29T23:06:28.978-07:00","lastPublishTime":"2019-08-29T23:13:15.285-07:00","metrics":{"__typename":"MessageMetrics","views":8192},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001015/message:275788/message:362563","customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"readOnly":false,"editFrozen":false,"body@stringLength":"1364","rawBody":"

Hey there ,

You can check if you have any private or shared content taking up space and how much of your storage is available from your Plan tab.

You can also see your deleted files from your deleted files tab and removed shared folders from your Sharing tab.

Finally, please remember that permanently removing already deleted files doesn't free up storage as deleted files and folders don't take up space in your account.

If you see any discrepancy or you have any other questions, please don't hesitate to give me a nudge and I'll make sure to get back to you as soon as possible. Thanks!

Hey John W.87, welcome to Dropbox Community!

I ran a small search on my end and I was able to locate your open request on our system which is being handled by a higher level of Support.

Feel free to let me know if you have any further inquiries!

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"218","kudosSumWeight":2,"repliesCount":0,"postTime":"2018-05-10T15:06:21.806-07:00","lastPublishTime":"2018-05-10T15:06:21.806-07:00","metrics":{"__typename":"MessageMetrics","views":129686},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001015/message:275788/message:275854","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"readOnly":false,"editFrozen":false,"body@stringLength":"1386","rawBody":"

Hey John W.87, welcome to Dropbox Community!

I ran a small search on my end and I was able to locate your open request on our system which is being handled by a higher level of Support.

Feel free to let me know if you have any further inquiries!

I've been trying to transfer DropBox files back to my computer desktop--so I don't accidentally lose them before I delete them from DropBox. But it's not working. How can I transfer those files?

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"196","kudosSumWeight":0,"postTime":"2021-02-19T09:18:03.759-08:00","lastPublishTime":"2021-02-19T09:18:03.759-08:00","metrics":{"__typename":"MessageMetrics","views":1769},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001015/message:275788/message:497982","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwxfDUyOjF8aW50LDQ5ODA0Nyw0OTgwNDc","node":{"__ref":"ForumReplyMessage:message:498047"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"editFrozen":false,"body@stringLength":"201","rawBody":"

I've been trying to transfer DropBox files back to my computer desktop--so I don't accidentally lose them before I delete them from DropBox. But it's not working. How can I transfer those files?

Great!

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Great!

i have a paid subscription, been saying its getting full over the last few weeks, so I deleted a heap of gear yesterday, estimate 1 third of capacity now this morning its saying sycing has stoped until you upgrade. It appears that its trying to con you into upgrading.

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how do I talk to somebody? I really cant affort to be let down:(

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how do I talk to somebody? I really cant affort to be let down:(

I finally gave up and just created a new account copied the 500MB of files I needed into it and left the old account sit dormant. If they make it this hard it is merely a ploy to try to get you to sign spend $120.....

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not sure what to do now:(, Ive paid for 12mths in may20, cleared over a third of gear out of the box and now its saying its not syncing. And now try and talk to someone:(:(. can someone give me a phone number to call?

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I have paid (and charged) to expand my drop box but it has not accepted pictures sent to me

What do I do?

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I have paid (and charged) to expand my drop box but it has not accepted pictures sent to me

What do I do?

Hi, if your space is still full maybe you should start a new account. :slight_smile: This way you will get 2 GB again for free.
I hope I could help you.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"160","kudosSumWeight":0,"repliesCount":0,"postTime":"2020-10-21T07:58:31.473-07:00","lastPublishTime":"2020-10-21T07:58:31.473-07:00","metrics":{"__typename":"MessageMetrics","views":2384},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001015/message:275788/message:463405","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"readOnly":false,"editFrozen":false,"body@stringLength":"169","rawBody":"

Hi, if your space is still full maybe you should start a new account. :slight_smile: This way you will get 2 GB again for free.
I hope I could help you.

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try to clear cache and cookies of your browser may be it's occurring due to cookies and cache.

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try to clear cache and cookies of your browser may be it's occurring due to cookies and cache.

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