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Forum Discussion

John W.87's avatar
John W.87
New member | Level 2
7 years ago

How to free up space in your Dropbox account

I've unshared many folders, permanently deleted lots of files but dropbox still reports that it is full.  How can I free up space?  I've already followed dropbox instructions with no results
File access
Quota
Shared Folders
Storage space
  • Rich's avatar
    Rich
    7 years ago

    Permanently deleting files isn't needed to clear space. Simply deleting them is enough. Files in the Deleted Files section do not count against your storage quota.

     

    If Dropbox is saying your account is full, then it's still full. You need to remove enough files to bring your account back below your quota before that message will go away. It could be that you're still a member of a large share that just keeps filling your account as you make more room.

     

    You can verify your storage usage on your Account page. It will show you a breakdown of what's using your storage (regular files, shared files, etc.), which hat may help you identify files that you can remove to free up some more space.

Rich's avatar
Rich
Icon for Super User II rankSuper User II

Permanently deleting files isn't needed to clear space. Simply deleting them is enough. Files in the Deleted Files section do not count against your storage quota.

 

If Dropbox is saying your account is full, then it's still full. You need to remove enough files to bring your account back below your quota before that message will go away. It could be that you're still a member of a large share that just keeps filling your account as you make more room.

 

You can verify your storage usage on your Account page. It will show you a breakdown of what's using your storage (regular files, shared files, etc.), which hat may help you identify files that you can remove to free up some more space.

Jcaskey's avatar
Jcaskey
New member | Level 2
7 years ago

Deleting very large files didn't free up any space acording to  my Dropbox message. My box still shows the same data as before I deleted them. Help please.

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    7 years ago
    If you deleted them from your computer have you given the account time to sync back to a green tick and thus update the online account?
  • techiegenius22's avatar
    techiegenius22
    New member | Level 2
    4 years ago

    Try tranfering some of your files to google drive one drive or box that may help

    • AaAODCUA's avatar
      AaAODCUA
      Helpful | Level 5
      4 years ago
      Yes, you right

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