We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.

Forum Discussion

OwenSee's avatar
OwenSee
Explorer | Level 4
4 months ago

Dropbox space have bugs that over occupied the space?

My files just less than 5 GB, but the system said I used up 886 GB out of 7.5GB and ask me to upgrade. How can it be so much over the space? Anyone face this? 

 

Storage space
  • maher1982's avatar
    maher1982
    4 months ago

    Hello, you can verify your personal Dropbox space on this page: Dropbox Space Management.

     

    Have you checked your Backups page here to make sure Dropbox Backup isn’t currently enabled and taking up space from your account? If it is, you can disable it this way.

  • maher1982's avatar
    maher1982
    Icon for Super User rankSuper User
    4 months ago

    Hello, you can verify your personal Dropbox space on this page: Dropbox Space Management.

     

    Have you checked your Backups page here to make sure Dropbox Backup isn’t currently enabled and taking up space from your account? If it is, you can disable it this way.

    • OwenSee's avatar
      OwenSee
      Explorer | Level 4
      3 months ago

      Hi Maher, thanks a lot. Settled by using your advise. 

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!