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Forum Discussion
How to free up space in your Dropbox account
I've unshared many folders, permanently deleted lots of files but dropbox still reports that it is full. How can I free up space? I've already followed dropbox instructions with no results
Permanently deleting files isn't needed to clear space. Simply deleting them is enough. Files in the Deleted Files section do not count against your storage quota.
If Dropbox is saying your account is full, then it's still full. You need to remove enough files to bring your account back below your quota before that message will go away. It could be that you're still a member of a large share that just keeps filling your account as you make more room.
You can verify your storage usage on your Account page. It will show you a breakdown of what's using your storage (regular files, shared files, etc.), which hat may help you identify files that you can remove to free up some more space.
How can I free up spece?Thank you!
I finally gave up and just created a new account copied the 500MB of files I needed into it and left the old account sit dormant. If they make it this hard it is merely a ploy to try to get you to sign spend $120.....
not sure what to do now:(, Ive paid for 12mths in may20, cleared over a third of gear out of the box and now its saying its not syncing. And now try and talk to someone:(:(. can someone give me a phone number to call?
- You might want to reach out to the Dropbox subreddit they tend to be quite knowledgeable and helpful. Good luck.
