You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
How to free up space in your Dropbox account
I've unshared many folders, permanently deleted lots of files but dropbox still reports that it is full. How can I free up space? I've already followed dropbox instructions with no results
Permanently deleting files isn't needed to clear space. Simply deleting them is enough. Files in the Deleted Files section do not count against your storage quota.
If Dropbox is saying your account is full, then it's still full. You need to remove enough files to bring your account back below your quota before that message will go away. It could be that you're still a member of a large share that just keeps filling your account as you make more room.
You can verify your storage usage on your Account page. It will show you a breakdown of what's using your storage (regular files, shared files, etc.), which hat may help you identify files that you can remove to free up some more space.
What you mean by Files in the Deleted Files section do not count against your storage quota?
Mark
Super User II
Super User IIOnce a file is deleted and you can no longer see it at www.dropbox.com/home Dropbox saves a version of that file for 30 days. Those files no longer count against your quota.
They obviously do, however, if you restore them.
They obviously do, however, if you restore them.
I'm having the exact same issue. Ironically, I have been moving files around to free up space. I did not add anything. Now DropBox says that I'm above quota. So, I deleted 15Gb of files from my Dropbox folder on my PC and, at the same time, on the Dropbox home online. It did not help. Dropbox still says the EXACT same amount used. And the **bleep** thing isn't syncing from my PC - because I've used too much space. Agh!
Feel painted into a corner on this one Dropbox.
Same issue. I abandoned dropbox and went with a competitor with better customer support. You should too.
I am having this issue, as well! Very frustrating! What is the fix?!?
- Lusil
Dropbox Staff
Hey cmcn2, sorry to hear that you're also having trouble with your storage.
In general, if you're running out of space, have a look at your Plan tab first which will show you what is taking up the majority of your accont's space.
From there, you can follow these instructions if you find that you have shared folders that you want to remove and these steps if you have any unwanted files.
Let me know how it goes or if you have any questions!
I have a DropBox Basic account which has a limit of 2.75Gb. I use it mostly for passing family photos around the family.
I have a pile of photos to send but DropBox recently advised me that I need to upgrade as my allowance was nearly full. I have deleted a lot of old photos not wanted any more but the account statement says I am still using half of the 2.75Gb. Checking the individual folders I actually have one small file left.
What else can I do?
- Mark
What does it show at www.dropbox.com/account and www.dropbox.com/home ?
You also need to change the mindset around volume of file and size. It doesnt matter how many files you have in Dropbox its how big they are that is the issue.
