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Forum Discussion
How to free up space in your Dropbox account
I've unshared many folders, permanently deleted lots of files but dropbox still reports that it is full. How can I free up space? I've already followed dropbox instructions with no results
Permanently deleting files isn't needed to clear space. Simply deleting them is enough. Files in the Deleted Files section do not count against your storage quota.
If Dropbox is saying your account is full, then it's still full. You need to remove enough files to bring your account back below your quota before that message will go away. It could be that you're still a member of a large share that just keeps filling your account as you make more room.
You can verify your storage usage on your Account page. It will show you a breakdown of what's using your storage (regular files, shared files, etc.), which hat may help you identify files that you can remove to free up some more space.
I'm having the exact same issue. Ironically, I have been moving files around to free up space. I did not add anything. Now DropBox says that I'm above quota. So, I deleted 15Gb of files from my Dropbox folder on my PC and, at the same time, on the Dropbox home online. It did not help. Dropbox still says the EXACT same amount used. And the **bleep** thing isn't syncing from my PC - because I've used too much space. Agh!
Feel painted into a corner on this one Dropbox.
Same issue. I abandoned dropbox and went with a competitor with better customer support. You should too.
