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benhen31's avatar
benhen31
Explorer | Level 4
29 days ago

Email telling me I'm out of space and syncing has stoped, but I'm not.

I keep getting an email every few days telling me I'm out of space and syncing has stoped, but I'm not, and it hasn't. Dropbox works as normal, but I keep getting the e-mails. What gives?   Scr...
Quota
Storage space
Rich's avatar
Rich
Icon for Super User II rankSuper User II
29 days ago
benhen31 wrote:

I keep getting an email every few days telling me I'm out of space and syncing has stoped, but I'm not, and it hasn't.

Does the email address on your Dropbox account match the email address where you received the message? Could you have more than one account?

  • benhen31's avatar
    benhen31
    Explorer | Level 4
    29 days ago

    Hi Rich,

     

    Yep, it's the same e-mail on the notification and the account. I only have the one Dropbox. Had it for probably 15 years!

     

    Thanks,

    Ben.

    • DBX_Pedro's avatar
      DBX_Pedro
      Icon for Community Manager rankCommunity Manager
      28 days ago

      Hi benhen31,

       

      Thanks so much for being with us. 

       

      We've passed this issue along to our team to figure out what's going on, and we'll keep you updated as soon as we know more. 

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