We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

ATapio's avatar
ATapio
New member | Level 2
3 years ago

dropbox says "not enough space" even though I have 2 GB and only 1 file with 35kb is saved :/

Hello, I cannot understand why dropbox says "not enough space" even though I have 2 GB and only 1 file with 35kb is saved. This is the first time since many years that this happens. 😕 Thank you ...
Error Messages
Quota
Space and storage
Storage space
Sonotka's avatar
Sonotka
New member | Level 2
3 years ago

good afternoon, please tell me, my account has folders of only 1 GB, and synchronization does not occur, it says that there is not enough space. What shall I do?

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Hey Sonotka, I'm here to help! 

     

    When you visit your account's plan page online, what do you see there? Is it possible that you've enabled any Backups?

     

    Let me know more!

  • MSX174's avatar
    MSX174
    Explorer | Level 3
    2 years ago

    Check what files its backing up? 

     

    it may be backing up other files that dont require backing up

     

    Hope this helps

    • FixMyRun's avatar
      FixMyRun
      Explorer | Level 3
      2 years ago
      It’s not that

      It shows enough space but claimed there isn’t.

      My only fix is to log out and in again. Then it’s fine.
      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        When this issue appears, FixMyRun, what does your plan tab report? Does it show enough free space?

         

        Does the message only appear when you plug your camera in to your computer?

         

        And does your Dropbox account have enough space for all the photos/videos in your camera?

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!