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aangulo99's avatar
aangulo99
Explorer | Level 3
8 months ago

"Could not start Dropbox - this may be a temporary error" on macOS 12.7.4

My mac (running Monterrey 12.7.4) shutdown after realizing it was not conected to the outlet. Upon restart Dropbox shows an error message "Could not start Dropbox This may be a temporary error. Please restar DropBox" it also provides an error link which I saved.

I tried restarting computer with same result. Erased app and download again with same result. Also looked for second Dropbox App under Library but was not there. Please help.

Desktop
Error Messages
Mac
  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    8 months ago

    Welcome to the forum, aangulo99.

     

    Can you send me a screenshot of the error you’re getting?

     

    Also, the link that you mention, does it contain an error log? If yes, please post it here as well.

     

    Ping me, when you’re ready and I'll have a look.

    • aangulo99's avatar
      aangulo99
      Explorer | Level 3
      8 months ago

       

      Nancy 

      Here is a screenshot of the error. Regarding the error log .... you want me to copy and paste it in here? I would believe it has some sensitive information on my account? Can I send directly? Not sure how to ping you.... lol

      Thanks!

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        8 months ago

        Thanks for your screenshot, aangulo99! If there’s any personal info showing in the error log (like a username that contains your full name), feel free to mask it before posting it here. 

         

        Let me know if you still have any security concerns, though.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    8 months ago

    Hey aangulo99, thanks for the error log.

     

    I believe you should be able to see your message now.

     

    I can see that you edited out the usernames from the error log, right?

     

    If you do a CTRL+F on the error log and search for the word "users", do you see the same username everywhere, or do you see two different ones?

    • aangulo99's avatar
      aangulo99
      Explorer | Level 3
      8 months ago

      Thanks Hannah

       

      I did the CTRL(F) and in every instant that my name user is listed, is the same one. There are no users sections that contain a different user than mine. Hope this helps.

       

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