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Forum Discussion
aangulo99
9 months agoExplorer | Level 3
"Could not start Dropbox - this may be a temporary error" on macOS 12.7.4
My mac (running Monterrey 12.7.4) shutdown after realizing it was not conected to the outlet. Upon restart Dropbox shows an error message "Could not start Dropbox This may be a temporary error. Please restar DropBox" it also provides an error link which I saved.
I tried restarting computer with same result. Erased app and download again with same result. Also looked for second Dropbox App under Library but was not there. Please help.
Thanks for the update, aangulo99!
In that case, can you try a more advanced reinstall of the Dropbox app, to see if that helps?
- aangulo99Explorer | Level 3
Here is a screenshot of the error. Regarding the error log .... you want me to copy and paste it in here? I would believe it has some sensitive information on my account? Can I send directly? Not sure how to ping you.... lol
Thanks!
- HannahDropbox Staff
Hey aangulo99, thanks for the error log.
I believe you should be able to see your message now.
I can see that you edited out the usernames from the error log, right?
If you do a CTRL+F on the error log and search for the word "users", do you see the same username everywhere, or do you see two different ones?
- HannahDropbox Staff
Thanks for the update, aangulo99!
In that case, can you try a more advanced reinstall of the Dropbox app, to see if that helps?
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