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Forum Discussion
"Not enough free disk space" But I have 4TB available on my Mac.
Hello!! I'm using Dropbox for work, and for the last few months I've been trying to download multiple video files we have in our Dropbox to be available offline, however, Dropbox is constantly telling me I don't have enough disk space, when I do. As you can see in the screenshots, I have 4TB available on my hard drive. The folder I was trying to download this morning is only 9GB (rounded up) which obviously makes no sense. As I mentioned, this issue has been happening for months and I've found that I am able to download files one by one e.g. if I want to download a 10 GB folder with 5 videos in it, I can't click the entire folder and 'make available offline' because I will get the error, but I am able to download one video, wait for it to finish, then download the next and so on and so fourth until the entire folder is downloaded. I've been doing that as a work around, but I've had enough. It is ridiculous that DropBox is glitching like this. Surely there is something someone knows to do to help me out here.
Hi all!
So after complaining to my IT about the problem, they did a huge sweep of the laptop and they fixed it! I'm not sure what they did, but I downloaded 200GB of video footage this morning with no issue.Thank you all for being so patient with me over the last few days, and I'm sorry for not being able to explain exactly what fixed it!
- Hannah
Dropbox Staff
Thanks for bringing this to our attention, annaneedshelp.
That's truly strange, but let's see what we can find out.
Have you tried restarting both your computer and the Dropbox app ever since this started happening?
Also, what's the version and sync status of your Dropbox app?
You can see that, when hovering over the Dropbox icon in your menu bar.
Let me know and we'll go from there.
Hi Hannah! Yes very strange indeed. Let me answer your questions -
"Have you tried restarting both your computer and the Dropbox app ever since this started happening?" - Yes I restart and shut down often. I'm constantly quitting and reopening the Dropbox app due to another issue (when I right-click the file the Db options such as making available offline don't show up. I have this issue about twice a day and I've learned quitting and reopening the app from the menu bar fixes it).
"Also, what's the version and sync status of your Dropbox app?" - The sync status is nothing at the moment as I'm not downloading anything, and the version is v186.4.6207
- Nancy
Hi Anna, hope it’s OK if I jump in, too.
Out of curiosity, is this only happening with video files? If you try to make an entire folder available offline, which only contains images for example, are you receiving any errors?
As per the context menu options that you’re missing, have you also tried restarting your Finder? If not, here are the steps to do it.
Let me know how it goes.
