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Forum Discussion

Petlyn's avatar
Petlyn
Explorer | Level 4
5 months ago

Dropbox says I've exceeded my quota, even though I've already upgraded my account.

Hello thanks for checking in.   I have PURCHASED Dropbox on my Windows 10 computer and uploaded an important folder but when I come to download it on both my IPads it is saying I have exceeded my...
Error Messages
iOS
Storage space
Rich's avatar
Rich
Icon for Super User II rankSuper User II
Petlyn wrote:

... when I come to download it on both my IPads it is saying I have exceeded my qouta and need to PURCHASE Dropbox.

Exceeded your quota, or the number of linked devices? I'm betting that you signed in to Dropbox on your iPads you're using a different account from what you've used on your computer.

 

Go in to Preferences in the Dropbox application on your computer, click the Account tab and check the email address used on the account. Make sure that's the same email address that you're using to sign in to the app on the iPads.

Petlyn's avatar
Petlyn
Explorer | Level 4
5 months ago

Oh dear. I removed Dropbox from an IPad and reinstalled the program using the old email address as the computer but unfortunately it comes up with the same message that I have to purchase the software, I am now REALLY confused. Thank you...

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    5 months ago

    Hey Peter! Before moving forward, do you basically wish to update the email address of your paid Dropbox account to a newer one? Did I get it right? Thanks!

  • Petlyn's avatar
    Petlyn
    Explorer | Level 4
    5 months ago

     

    Hi thanks.

     

    I'm a very ANCIENT guy with a muddled head. Had a problem trying to achieve music file downloads to 3 separate IPads using ICloud but gave up when I found Dropbox bought it and bought an extra large headache.

     

    Firstly I bought it via a VERY old email address I haven't used for years and when I installed Dropbox on my IPads I unfortunately installed BOTH Dropbox programs on my main email address which really made a mess fortunately I was rescued on this forum by Super User 11 thanks but realise now we have an awful problem as, despite REMOVING BOTH IPad installations the Cache wants to install the software using my OLD address so going round in circles.

     

    I need really to delete my purchase of Dropbox and reinstall it using my regular email address the only way I can see to do that is to delete the software and reinstall with my 'proper' email address but then would I be stuck with TWO accounts ??

     

    Thanks for your thoughts.  Peter.

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