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Forum Discussion
Dropbox says I've exceeded my quota, even though I've already upgraded my account.
Hello thanks for checking in.
I have PURCHASED Dropbox on my Windows 10 computer and uploaded an important folder but when I come to download it on both my IPads it is saying I have exceeded my qouta and need to PURCHASE Dropbox. Obviously this is incorrect as I have purchased the program. Up to now I am not impressed with Dropbox as surely the fact that I have bought the program should mean I can AUTOMATICALLY use it on ANY of my devices including my IPhone without difficulty.
I only bought Dropbox as I could not get my around ICloud but there again maybe being 84 years of age does not help.
Thanks for any help. PD.
- Rich
Super User II
Petlyn wrote:
... when I come to download it on both my IPads it is saying I have exceeded my qouta and need to PURCHASE Dropbox.
Exceeded your quota, or the number of linked devices? I'm betting that you signed in to Dropbox on your iPads you're using a different account from what you've used on your computer.
Go in to Preferences in the Dropbox application on your computer, click the Account tab and check the email address used on the account. Make sure that's the same email address that you're using to sign in to the app on the iPads.
Oh dear. I removed Dropbox from an IPad and reinstalled the program using the old email address as the computer but unfortunately it comes up with the same message that I have to purchase the software, I am now REALLY confused. Thank you...
- Nancy
Dropbox Staff
Hey Peter! Before moving forward, do you basically wish to update the email address of your paid Dropbox account to a newer one? Did I get it right? Thanks!
Thank you so much for the ultra fast response and YES you are correct I have purchased Dropbox from a Google account I never use. I have now got to suss out HOW I can cancel the purchase and change to my regular email address, it's awful having a 84 year old addled brain.
Thanks again I'm very grateful. PD..
