Forum Discussion

Helpful | Level 5

3 years ago

Dropbox full

My Dopbox would be full and according to Dropbox it contains 9.77Gb. Only if I count the files, I don't get more than 1.04Gb. Also don't see shared folders as a problem. What is going on?

Quota

Storage space

Richard_Hulshof
3 years ago
Problem solved

Richard_Hulshof
Helpful | Level 5
3 years ago
Problem solved
- Allaron
  New member | Level 2
  3 years ago
  How was it solved? I have absolutely the same problem.
  - Hannah
    Dropbox Staff
    3 years ago
    Hey Allaron, thanks for the nudge.
    
    Have you checked the plan tab in your account settings, to see if you have any shared folders taking up your space?
    
    Or perhaps any backups?
JaneMoger
Explorer | Level 4
3 years ago
I have beef subscribing to Dropbox Plus for at least 6 years and only just found out I’m still with basic as program not updated. I only found this info when told by chat person to check my avatar, naturally very surprised but now see why I have not been able to sync. Hopeless situation as I can’t speak on phone to customer services. I’ve probably spent a lot of money unnecessarily and deleted thousands of files to try and correct situation!
- Nancy
  Dropbox Staff
  3 years ago
  Hi JaneMoger, I’m sorry to hear about this.
  
  Since you mention that you were in touch with one of our chat agents, do you mind sending over the ticket number from your convo? I’d like to have a look, and see what other options there could be.
  
  Thanks!
  - JaneMoger
    Explorer | Level 4
    3 years ago
    I have not received any at all even though they had my email sddress