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Forum Discussion

Richard_Hulshof's avatar
Richard_Hulshof
Helpful | Level 5
3 years ago

Dropbox full

My Dopbox would be full and according to Dropbox it contains 9.77Gb. Only if I count the files, I don't get more than 1.04Gb. Also don't see shared folders as a problem. What is going on?  ...
Quota
Storage space
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff

Hi JaneMoger, I’m sorry to hear about this. 

 

Since you mention that you were in touch with one of our chat agents, do you mind sending over the ticket number from your convo? I’d like to have a look, and see what other options there could be.

 

Thanks!

JaneMoger's avatar
JaneMoger
Explorer | Level 4
3 years ago
I have not received any at all even though they had my email sddress
  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Hi JaneMoger, don't worry! 

     

    I'm here to see how I can help on my end. 

     

    Just to clarify, you mentioned that you've been paying for Dropbox Plus for the past 6 years. Is it possible that you have another Dropbox account, connected to a different email address? 

    • JaneMoger's avatar
      JaneMoger
      Explorer | Level 4
      3 years ago
      My email address was changed on Dropbox and I have the email confirming that
      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago

        I see, JaneMoger.

         

        Would it be okay for me to reach out via email, in order to have a closer look into this? 

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