Forum Discussion

Helpful | Level 5

3 years ago

Dropbox full

My Dopbox would be full and according to Dropbox it contains 9.77Gb. Only if I count the files, I don't get more than 1.04Gb. Also don't see shared folders as a problem. What is going on? ...

Quota

Storage space

Richard_Hulshof
3 years ago
Problem solved

Richard_Hulshof

Helpful | Level 5

3 years ago

Problem solved

Allaron
New member | Level 2
3 years ago
How was it solved? I have absolutely the same problem.
- Hannah
  Dropbox Staff
  3 years ago
  Hey Allaron, thanks for the nudge.
  
  Have you checked the plan tab in your account settings, to see if you have any shared folders taking up your space?
  
  Or perhaps any backups?
  - Colombo
    Explorer | Level 4
    3 years ago
    Dear Dropbox team,
    
    Have the same problem eventhough it only have 1 folder under 50MB, and don't know why I receive the inform that the dropbox account full (pls see attached image).
    As instruction below, I have checked the share tap, but the file size not big (around 450mb).
    and the backups found 2 stranger folders, when I click to delete, there appear below message:
    "Important note: Deleting this drive will also delete any restored files ....." (pls see attached image)
    
    Please help to check and support in this case, many thanks.
    
    BR,
    CC
- Wallr
  Explorer | Level 3
  2 years ago
  Not, even bought extra stg space. Restarted my computer. No chang.