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Forum Discussion

Richard_Hulshof's avatar
Richard_Hulshof
Helpful | Level 5
3 years ago

Dropbox full

My Dopbox would be full and according to Dropbox it contains 9.77Gb. Only if I count the files, I don't get more than 1.04Gb. Also don't see shared folders as a problem. What is going on?  ...
Quota
Storage space
Allaron's avatar
Allaron
New member | Level 2

How was it solved? I have absolutely the same problem. 

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Hey Allaron, thanks for the nudge.

 

Have you checked the plan tab in your account settings, to see if you have any shared folders taking up your space?

 

Or perhaps any backups?

  • Colombo's avatar
    Colombo
    Explorer | Level 4
    3 years ago

    Dear Dropbox team,

     

    Have the same problem eventhough it only have 1 folder under 50MB, and don't know why I receive the inform that the dropbox account full (pls see attached image).

    As instruction below, I have checked the share tap, but the file size not big (around 450mb).

    and the backups found 2 stranger folders, when I click to delete, there appear below message:

    "Important note: Deleting this drive will also delete any restored files ....." (pls see attached image)

     

    Please help to check and support in this case, many thanks.

     

     

    BR,

    CC

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      3 years ago

      Hi Colombo, it looks like the backups are taking up quota on your account. Deleting them means it will free up the quota for you, and the drives won't sync to your account any longer.

      • Colombo's avatar
        Colombo
        Explorer | Level 4
        3 years ago

        Hi Jay,

         

        Ok, thanks for your reply.

        So it means this is the system folder? why it size so big? is there any wrong? everything go normal before (the drive sync to my account until recently).

        what can I do to solve the problem instead of delete, is there any way to reduce the folder/file size?

         

        Thanks in advance.

         

        BR,

        CC

  • Wallr's avatar
    Wallr
    Explorer | Level 3
    2 years ago
    Bought 2 billion more space but it still won't open so I can't get to files or anything.
    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hi Wallr, let's get right to it! 

       

      You mentioned that it won't open. Can you clarify if you're talking about the desktop app? Do you get any errors in regards to the space in your account? 

       

      It seems you're facing the same issue as many others did throughout this thread. I'd personally suggest that you follow the steps our Community Manager, Emmet posted here. 

       

      Keep me posted on the results!

      • Wallr's avatar
        Wallr
        Explorer | Level 3
        2 years ago
        313% of memory is used.

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