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Forum Discussion
Dropbox full
My Dopbox would be full and according to Dropbox it contains 9.77Gb. Only if I count the files, I don't get more than 1.04Gb. Also don't see shared folders as a problem. What is going on?
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Problem solved
How was it solved? I have absolutely the same problem.
Hannah
Dropbox Staff
Dropbox StaffDear Dropbox team,
Have the same problem eventhough it only have 1 folder under 50MB, and don't know why I receive the inform that the dropbox account full (pls see attached image).
As instruction below, I have checked the share tap, but the file size not big (around 450mb).
and the backups found 2 stranger folders, when I click to delete, there appear below message:
"Important note: Deleting this drive will also delete any restored files ....." (pls see attached image)
Please help to check and support in this case, many thanks.
BR,
CC
- Jay
Hi Colombo, it looks like the backups are taking up quota on your account. Deleting them means it will free up the quota for you, and the drives won't sync to your account any longer.
Hi Jay,
Ok, thanks for your reply.
So it means this is the system folder? why it size so big? is there any wrong? everything go normal before (the drive sync to my account until recently).
what can I do to solve the problem instead of delete, is there any way to reduce the folder/file size?
Thanks in advance.
BR,
CC
- Bought 2 billion more space but it still won't open so I can't get to files or anything.
- Megan
Hi Wallr, let's get right to it!
You mentioned that it won't open. Can you clarify if you're talking about the desktop app? Do you get any errors in regards to the space in your account?
It seems you're facing the same issue as many others did throughout this thread. I'd personally suggest that you follow the steps our Community Manager, Emmet posted here.
Keep me posted on the results!
- 313% of memory is used.
