You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Richard_Hulshof's avatar
Richard_Hulshof
Helpful | Level 5
3 years ago

Dropbox full

My Dopbox would be full and according to Dropbox it contains 9.77Gb. Only if I count the files, I don't get more than 1.04Gb. Also don't see shared folders as a problem. What is going on?  ...
Quota
Storage space
JaneMoger's avatar
JaneMoger
Explorer | Level 4
3 years ago
I have beef subscribing to Dropbox Plus for at least 6 years and only just found out I’m still with basic as program not updated. I only found this info when told by chat person to check my avatar, naturally very surprised but now see why I have not been able to sync. Hopeless situation as I can’t speak on phone to customer services. I’ve probably spent a lot of money unnecessarily and deleted thousands of files to try and correct situation!
  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Hi JaneMoger, I’m sorry to hear about this. 

     

    Since you mention that you were in touch with one of our chat agents, do you mind sending over the ticket number from your convo? I’d like to have a look, and see what other options there could be.

     

    Thanks!

    • JaneMoger's avatar
      JaneMoger
      Explorer | Level 4
      3 years ago
      I have not received any at all even though they had my email sddress
      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago

        Hi JaneMoger, don't worry! 

         

        I'm here to see how I can help on my end. 

         

        Just to clarify, you mentioned that you've been paying for Dropbox Plus for the past 6 years. Is it possible that you have another Dropbox account, connected to a different email address? 

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!