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Forum Discussion
Dropbox full
My Dopbox would be full and according to Dropbox it contains 9.77Gb. Only if I count the files, I don't get more than 1.04Gb. Also don't see shared folders as a problem. What is going on?
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Problem solved
I have beef subscribing to Dropbox Plus for at least 6 years and only just found out I’m still with basic as program not updated. I only found this info when told by chat person to check my avatar, naturally very surprised but now see why I have not been able to sync. Hopeless situation as I can’t speak on phone to customer services. I’ve probably spent a lot of money unnecessarily and deleted thousands of files to try and correct situation!
Nancy
Dropbox Staff
Dropbox StaffHi JaneMoger, I’m sorry to hear about this.
Since you mention that you were in touch with one of our chat agents, do you mind sending over the ticket number from your convo? I’d like to have a look, and see what other options there could be.
Thanks!
- I have not received any at all even though they had my email sddress
- Megan
Hi JaneMoger, don't worry!
I'm here to see how I can help on my end.
Just to clarify, you mentioned that you've been paying for Dropbox Plus for the past 6 years. Is it possible that you have another Dropbox account, connected to a different email address?
- My email address was changed on Dropbox and I have the email confirming that
