We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.
Forum Discussion
Richard_Hulshof
3 years agoHelpful | Level 5
Dropbox full
My Dopbox would be full and according to Dropbox it contains 9.77Gb. Only if I count the files, I don't get more than 1.04Gb. Also don't see shared folders as a problem. What is going on?
...
- 3 years ago
Problem solved
Richard_Hulshof
Helpful | Level 5
Problem solved
Allaron
3 years agoNew member | Level 2
How was it solved? I have absolutely the same problem.
- Hannah3 years agoDropbox Staff
Hey Allaron, thanks for the nudge.
Have you checked the plan tab in your account settings, to see if you have any shared folders taking up your space?
Or perhaps any backups?
- Colombo3 years agoExplorer | Level 4
Dear Dropbox team,
Have the same problem eventhough it only have 1 folder under 50MB, and don't know why I receive the inform that the dropbox account full (pls see attached image).
As instruction below, I have checked the share tap, but the file size not big (around 450mb).
and the backups found 2 stranger folders, when I click to delete, there appear below message:
"Important note: Deleting this drive will also delete any restored files ....." (pls see attached image)
Please help to check and support in this case, many thanks.
BR,
CC
- Wallr2 years agoExplorer | Level 3Bought 2 billion more space but it still won't open so I can't get to files or anything.
- Megan2 years agoDropbox Staff
Hi Wallr, let's get right to it!
You mentioned that it won't open. Can you clarify if you're talking about the desktop app? Do you get any errors in regards to the space in your account?
It seems you're facing the same issue as many others did throughout this thread. I'd personally suggest that you follow the steps our Community Manager, Emmet posted here.
Keep me posted on the results!
- Wallr2 years agoExplorer | Level 3Not, even bought extra stg space. Restarted my computer. No chang.
About Storage Space
Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!