Forum Discussion

Explorer | Level 4

2 years ago

Dropbox app fills up entirely the local iPhone storage

Hello,

I have a Dropbox Plus account which I share between my Mac, my Android Galaxy S21 and my wife iPhone SE. I am currently using only 22,1% of the 2 TB on my account.

On her iPhone, Dropbox is set-up to upload all her pictures to Dropbox but it keeps filling up the local storage. The iPhone runs IOS 16.2 with Dropbox 310.3. It has 64GB storage. 36 GB are used locally for pictures. The goal is to sync all these pictures to Dropbox in order to reclaim the local space.

I tried several times and each time Dropbox ends-up filling up the iPhone local storage with 6.2 GB data! How is it possible?

I have read similar threads in this forum and applied the suggested corrective actions without success namely:

-clear Dropbox cache

-remove Dropbox app

-restart iPhone

-re-install Dropbox app

There is no backup, no offline files set-up on the iPhone.

Do you have any suggestion? Currently the presence of the Dropbox app on the iPhone makes the iPhone totally unusable since it runs out of space.

It is a quite serious issue!

Any suggestion?

Best Regards

/Vincent

Mobile

Storage space

Hannah
Dropbox Staff
2 years ago
Hey Vincehood, thanks for letting us know about this.

Can you send us a screenshot from your settings, showing this behavior?

Have you also tried clearing up the cache/offloading the app from the device's settings?

And if you completely remove the Dropbox app, does the issue go away?

Let me know what you find.
- Vincehood
  Explorer | Level 4
  2 years ago
  - Vincehood
    Explorer | Level 4
    2 years ago
    Hello Hannah
    
    >> Can you send us a screenshot from your settings, showing this behavior?
    see attached pictures above showing the Dropbox app settings on the iPhone
    
    Have you also tried clearing up the cache/offloading the app from the device's settings?
    >> If you mean, click on the gear icon in the Dropbox IOS app + Clear cache -> Yes, I have done it
    
    And if you completely remove the Dropbox app, does the issue go away?
    >> Yes, I came to the conclusion that the Dropbox is the one filling the phone local storage. So when I remove it + restart the phone, the problem is gone (I get back the storage earlier used by the Dropbox app) but I have no Dropbox solution then...
    
    By the way I noticed the same problem on another iPhone we have (iPhone 8+ with IOS 16.0.2 + latest Dropbox client)
    
    Thanks