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Forum Discussion

blackandwhitedoggo's avatar
blackandwhitedoggo
New member | Level 2
2 years ago

"You seem to be having internet issues" error preventing upload even w/o Internet issues present

Trying to use Dropbox for the first time, a relative set up an account w/ 2TB of storage so we could share old home movies. I'm trying to upload one that's like 7GB and almost two hours, unders...
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  • BenDBX's avatar
    BenDBX
    2 years ago

    Hi Everybody,

     

    Thanks for your patience while we looked into this. Our engineering team has implemented a change that they believe may solve this issue.

     

    Go ahead and re-attempt any failed uploads and let us know if it works or if you are still receiving the same error message. I will pass this information along to the investigating team.

     

    Regards,
    Ben

blueice's avatar
blueice
Explorer | Level 4

Hi Hannah

Apologies for the delay. As stated previously, there is no issue on the Windows platform, iit works fine.

Its just lately on Android that this issue now occurs. The dropbox app does not work on my device as i suspect that the version of Android is ttoo old and an upgrade  is not possible.

 

Best regards

Ced

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi there blueice, sorry to jump in, but I just wanted to mention that you can find our minimum requirement for Android devices here.

 

I hope this helps a tad, Ced. 

  • dantol86's avatar
    dantol86
    Helpful | Level 6
    2 years ago

    Same problem here, it's happening to me on Win 7 Ultimate and Win 8.1 machines. I tried Firefox, Chrome, and Edge Browsers. no issues uploading files before on these same machines. The problem seems to be that the memory usage in the browsers slowly jumps to over 2GB in usage during the upload. Once it hits 2.2GB you get the message "there seems to be a  problem with your connection" yadda, upload will resume once connection is restored.

     

    NO, the Dropbox Desktop app is NOT an option for me. NO, I will not use it.

     

    Web uploading was fine before. This needs to be fixed.

     

    What's up Dropbox?

    • dantol86's avatar
      dantol86
      Helpful | Level 6
      2 years ago

       

      This is Firefox uploading a 4GB video file. 7.3GB is memory usage. Google Chrome is uploading files as well to Dropbox. 1.7GB of usage. This is on a machine with 64GB of RAM so it can handle it. Win11. This is way too much memory usage for file uploading. Something is wrong with your coding.

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