You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

jb76's avatar
jb76
Helpful | Level 6
5 years ago

Waiting to sync...taking 4 days and still no network activity

Hello,           I have been trying to sync a large backup file to my Dropbox account for 4 days and after a 30 minute period of 'Indexing', disk activity stops (Task Manager) and my system sits id...
Desktop
Sync
  • jb76's avatar
    jb76
    5 years ago
    Jay - thanks, actually a ticket was already opened and have been replying to that as well. Still no progress/improvement but thank you for your help!

    John
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Thanks for the info. I'd recommend getting in contact with the support team directly in order to investigate this matter in more detail. 

 

They should be able to assist you from there on.

jb76's avatar
jb76
Helpful | Level 6
5 years ago
Jay - thanks, actually a ticket was already opened and have been replying to that as well. Still no progress/improvement but thank you for your help!

John
  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    5 years ago

    I appreciate the update, jb76. I can see that you are in contact with the specialist team, so they should be able to investigate and assist from there on.

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!