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jb76's avatar
jb76
Helpful | Level 6
5 years ago

Waiting to sync...taking 4 days and still no network activity

Hello,           I have been trying to sync a large backup file to my Dropbox account for 4 days and after a 30 minute period of 'Indexing', disk activity stops (Task Manager) and my system sits id...
Desktop
Sync
  • jb76's avatar
    jb76
    5 years ago
    Jay - thanks, actually a ticket was already opened and have been replying to that as well. Still no progress/improvement but thank you for your help!

    John
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Thanks for the info. I'd recommend getting in contact with the support team directly in order to investigate this matter in more detail. 

 

They should be able to assist you from there on.

jb76's avatar
jb76
Helpful | Level 6
5 years ago
Jay - thanks, actually a ticket was already opened and have been replying to that as well. Still no progress/improvement but thank you for your help!

John
  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    5 years ago

    I appreciate the update, jb76. I can see that you are in contact with the specialist team, so they should be able to investigate and assist from there on.

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