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Forum Discussion

michn33's avatar
michn33
New member | Level 2
5 years ago

Upload failed for PDF File from CamScanner

There was no issue for the upload from CamScanner under PDF File previously but today I had an error of "upload failed".

Please assist.

Mobile
Sync
upload
  • aur_maz's avatar
    aur_maz
    Helpful | Level 5
    5 years ago

    I'm having the same problem, not able tu upload pdf files on dropbox folders. I had to send to myself the file by email and upload from pc...

    • RGraner's avatar
      RGraner
      New member | Level 2
      5 years ago

      I have the same issue. Earlier versions of CamScanner easily integrated with Dropbox, but now I get an error message telling me that the upload failed due to missing permission to read file, same as user aur_maz below.

       

      An additional phone prompt also reads "Unable to upload file due to security concerns".

       

      It is not an issue with other apps on my phone. I will also address this problem with the CamScanner team, but would appreciate anything that you can tell me, e.g. how to authorize Dropbox to access the CamScanner folder on my phone.

      • smashing's avatar
        smashing
        Explorer | Level 4
        5 years ago
        Same. I have been experiencing problems with uploading to Dropbox from camscanner since about 2 weeks ago. Problem doesn't seem to be from camscanner side.
  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    5 years ago

    Hi michn33; welcome to the Community!

     

    I'll be glad to look into this for you so could you please let me know a little more info about your setup and forward me a screenshot of the exact error you're getting so I can have a visual too?

     

    While we're at it, I'm assuming you've made sure that you're running the most updated version of the apps in play along with your device's OS; right? 

     

    Let me know what you find! 

    • isragul's avatar
      isragul
      New member | Level 2
      5 years ago

      I am having the exact same issue. There was no problem a week ago but now when I tried to upload a file from my phone it says "unable to upload file due to security concerns". I've tried the permissions settings on my phone but there is not one option related to this issue.

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