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Forum Discussion

Graeme T.1's avatar
Graeme T.1
Collaborator | Level 9
20 days ago

The Dropbox app (v213.4.4597) stalls when syncing (Linux/Ubuntu 24.04).

Hi, I've noticed that the current version of Dropbox (v213.4.4597) on my Linux setup (Ubuntu 24.04.1) seems to stall and not appear to sync after a certain time once started.  I have tested my in...
desktop
Linux
sync
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Hey Graeme T.1, thanks for the additional info.

Is there some kind of security app that could be interfering with the sync?

If you do reach out to our support team, please send us your ticket number, so we can take a look as well.

Graeme T.1's avatar
Graeme T.1
Collaborator | Level 9
15 days ago

Hi Hannah there are no security apps being used that could be interfering with sync so I am stumped.

I have restarted the machine, restarted Dropbox and even rebooted my internet, and neither of these stop the problem from happening.

I have a support ticket open: #24575098 that I raised last night

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    14 days ago

    Thanks for the ticket number! I could find it in our system and I’ve now left an internal note on your behalf. Our team should get back to you soon.

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